Measuring the Customer Satisfaction to Improve the Product Quality of Premium Seeds Produced by Bintang Asia based on the Customer Satisfaction Index (CSI) dan Importance Performance Analysis (IPA)
Service quality improvement is essential to obtain positive feedback from customers. This study measured the level of customer satisfaction with the quality of superior seed Bintang Asia products based on CSI (customer satisfaction index) and IPA (importance-performance analysis) methods. This study...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
EDP Sciences
2023-01-01
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| Series: | E3S Web of Conferences |
| Online Access: | https://www.e3s-conferences.org/articles/e3sconf/pdf/2023/91/e3sconf_icas2023_03001.pdf |