Exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention: A case study of the hospitality industry of Jordan
This study aims to examine the mediation influence of job satisfaction on job security and turnover intention among employees working at the frontline of Jordanian hotels. A quantitative empirical investigation is based on a self-administered electronic questionnaire; the data were collected from 17...
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| Format: | Article |
| Language: | English |
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LLC "CPC "Business Perspectives"
2023-03-01
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| Series: | Problems and Perspectives in Management |
| Subjects: | |
| Online Access: | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/17842/PPM_2023_01_Maqableh.pdf |
| _version_ | 1827985438914117632 |
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| author | Omar Maqableh Abdullah Helalat Che Supian Mohammad Nor |
| author_facet | Omar Maqableh Abdullah Helalat Che Supian Mohammad Nor |
| author_sort | Omar Maqableh |
| collection | DOAJ |
| description | This study aims to examine the mediation influence of job satisfaction on job security and turnover intention among employees working at the frontline of Jordanian hotels. A quantitative empirical investigation is based on a self-administered electronic questionnaire; the data were collected from 170 frontline employees of 20 five-star hotels in Amman. The paper used Smart-PLS 4 software and statistical techniques to test the research hypotheses and analyze the obtained results. The study confirms the mediating role of job satisfaction in the relationship between job security and employee turnover intention. The results also found a significant negative impact of job security on turnover intention and a positive impact of job security on achieving employee job satisfaction. The paper highlights the need for senior management and human resources departments working in the hotel sector of Jordan to ensure employees’ job security and provide requirements that achieve employees’ job satisfaction, as these factors are essential in retaining employees. |
| first_indexed | 2024-04-09T23:14:54Z |
| format | Article |
| id | doaj.art-112d13632d1648098e71f324b5f52861 |
| institution | Directory Open Access Journal |
| issn | 1727-7051 1810-5467 |
| language | English |
| last_indexed | 2024-04-09T23:14:54Z |
| publishDate | 2023-03-01 |
| publisher | LLC "CPC "Business Perspectives" |
| record_format | Article |
| series | Problems and Perspectives in Management |
| spelling | doaj.art-112d13632d1648098e71f324b5f528612023-03-22T09:47:02ZengLLC "CPC "Business Perspectives"Problems and Perspectives in Management1727-70511810-54672023-03-0121138439510.21511/ppm.21(1).2023.3317842Exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention: A case study of the hospitality industry of JordanOmar Maqableh0https://orcid.org/0000-0002-5033-0652Abdullah Helalat1https://orcid.org/0000-0002-9575-9778Che Supian Mohammad Nor2https://orcid.org/0000-0002-9461-7006Ph.D. Student, School of Distance Education, University Sains MalaysiaPh.D., Assistant Professor, Department of Business Administration, Faculty of Business, Al-Ahliyya Amman UniversityPh.D., School of Distance Education, University Sains MalaysiaThis study aims to examine the mediation influence of job satisfaction on job security and turnover intention among employees working at the frontline of Jordanian hotels. A quantitative empirical investigation is based on a self-administered electronic questionnaire; the data were collected from 170 frontline employees of 20 five-star hotels in Amman. The paper used Smart-PLS 4 software and statistical techniques to test the research hypotheses and analyze the obtained results. The study confirms the mediating role of job satisfaction in the relationship between job security and employee turnover intention. The results also found a significant negative impact of job security on turnover intention and a positive impact of job security on achieving employee job satisfaction. The paper highlights the need for senior management and human resources departments working in the hotel sector of Jordan to ensure employees’ job security and provide requirements that achieve employees’ job satisfaction, as these factors are essential in retaining employees.https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/17842/PPM_2023_01_Maqableh.pdfhotelsHRM practiceshuman resourcesjob satisfactionjob securityJordan |
| spellingShingle | Omar Maqableh Abdullah Helalat Che Supian Mohammad Nor Exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention: A case study of the hospitality industry of Jordan Problems and Perspectives in Management hotels HRM practices human resources job satisfaction job security Jordan |
| title | Exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention: A case study of the hospitality industry of Jordan |
| title_full | Exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention: A case study of the hospitality industry of Jordan |
| title_fullStr | Exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention: A case study of the hospitality industry of Jordan |
| title_full_unstemmed | Exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention: A case study of the hospitality industry of Jordan |
| title_short | Exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention: A case study of the hospitality industry of Jordan |
| title_sort | exploring the mediating influence of job satisfaction on the relationship between job security and turnover intention a case study of the hospitality industry of jordan |
| topic | hotels HRM practices human resources job satisfaction job security Jordan |
| url | https://www.businessperspectives.org/images/pdf/applications/publishing/templates/article/assets/17842/PPM_2023_01_Maqableh.pdf |
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