| Summary: | The aim of this publication is to present key results of an empirical study conducted, affecting the processes of digital transformation of the municipal administration as part of the public sector in Bulgaria. The research section is by planning areas, using methods of analysis such as expert assessment, GAP analysis, induction and deduction. The main results of the study outline challenges to the transformation of the public sector such as the need to change the organizational culture of those employed in the administrations, as well as to increase bilateral interaction with citizens in order to reach a level of personalization of public services.
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