The Role of Enterprise Social Media during the COVID-19 Pandemic: Insights from Leaders' Experience
The COVID-19 pandemic impacted workplaces, with public health orders requiring people to shift their workplaces into their homes. Consequently, many organisations pivoted to online operation and utilised technology such as Enterprise Social Media (ESM) to help manage this transition. In this study w...
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| Format: | Article |
| Language: | English |
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Australasian Association for Information Systems
2023-10-01
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| Series: | Australasian Journal of Information Systems |
| Subjects: | |
| Online Access: | https://journal.acs.org.au/index.php/ajis/article/view/4331 |
| _version_ | 1797419273666166784 |
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| author | Ly Fie Sugianto Chuying Cheng Carly Moulang Brett Considine |
| author_facet | Ly Fie Sugianto Chuying Cheng Carly Moulang Brett Considine |
| author_sort | Ly Fie Sugianto |
| collection | DOAJ |
| description | The COVID-19 pandemic impacted workplaces, with public health orders requiring people to shift their workplaces into their homes. Consequently, many organisations pivoted to online operation and utilised technology such as Enterprise Social Media (ESM) to help manage this transition. In this study we explore leaders' diverse use of ESM during the pandemic, including whether it was used for performance management and how it shaped leaders’ social behaviour. We conducted fifteen semi-structured interviews with leaders in a large Australian University using the ESM technology. Our results explore the nuances of ESM use during this time including how it was used as a social tool, a communication tool, and as an informal means to collect performance data. Interviews also revealed concerns with ESM use such as privacy and information redundancy. Our work advances the Task-Technology Fit (TTF) literature by conceptualising cognitive and affective mechanisms to understand how utilisation moderates TTF outcomes. These mechanisms are contingent on how leaders use ESM and the level of their interactions and engagements. We identify practical implications of ESM use at a time of crisis including leader training, clear guidelines for internal communication, efficient information sharing practices, and informed consent for ESM-related data collection practices.
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| first_indexed | 2024-03-09T06:44:59Z |
| format | Article |
| id | doaj.art-11b484aed2d5493d8c564eb46411ddf5 |
| institution | Directory Open Access Journal |
| issn | 1449-8618 1326-2238 |
| language | English |
| last_indexed | 2024-03-09T06:44:59Z |
| publishDate | 2023-10-01 |
| publisher | Australasian Association for Information Systems |
| record_format | Article |
| series | Australasian Journal of Information Systems |
| spelling | doaj.art-11b484aed2d5493d8c564eb46411ddf52023-12-03T10:37:08ZengAustralasian Association for Information SystemsAustralasian Journal of Information Systems1449-86181326-22382023-10-012710.3127/ajis.v27i0.4331The Role of Enterprise Social Media during the COVID-19 Pandemic: Insights from Leaders' ExperienceLy Fie Sugianto0Chuying Cheng1Carly Moulang2Brett Considine3Monash Business School, Monash UniversityDeakin UniversityMonash Business School, Monash UniversityMonash Business School, Monash UniversityThe COVID-19 pandemic impacted workplaces, with public health orders requiring people to shift their workplaces into their homes. Consequently, many organisations pivoted to online operation and utilised technology such as Enterprise Social Media (ESM) to help manage this transition. In this study we explore leaders' diverse use of ESM during the pandemic, including whether it was used for performance management and how it shaped leaders’ social behaviour. We conducted fifteen semi-structured interviews with leaders in a large Australian University using the ESM technology. Our results explore the nuances of ESM use during this time including how it was used as a social tool, a communication tool, and as an informal means to collect performance data. Interviews also revealed concerns with ESM use such as privacy and information redundancy. Our work advances the Task-Technology Fit (TTF) literature by conceptualising cognitive and affective mechanisms to understand how utilisation moderates TTF outcomes. These mechanisms are contingent on how leaders use ESM and the level of their interactions and engagements. We identify practical implications of ESM use at a time of crisis including leader training, clear guidelines for internal communication, efficient information sharing practices, and informed consent for ESM-related data collection practices. https://journal.acs.org.au/index.php/ajis/article/view/4331Enterprise Social MediaCOVID-19Performance ManagementSocial TechnologyLeader Member ExchangeTask-Technology Fit |
| spellingShingle | Ly Fie Sugianto Chuying Cheng Carly Moulang Brett Considine The Role of Enterprise Social Media during the COVID-19 Pandemic: Insights from Leaders' Experience Australasian Journal of Information Systems Enterprise Social Media COVID-19 Performance Management Social Technology Leader Member Exchange Task-Technology Fit |
| title | The Role of Enterprise Social Media during the COVID-19 Pandemic: Insights from Leaders' Experience |
| title_full | The Role of Enterprise Social Media during the COVID-19 Pandemic: Insights from Leaders' Experience |
| title_fullStr | The Role of Enterprise Social Media during the COVID-19 Pandemic: Insights from Leaders' Experience |
| title_full_unstemmed | The Role of Enterprise Social Media during the COVID-19 Pandemic: Insights from Leaders' Experience |
| title_short | The Role of Enterprise Social Media during the COVID-19 Pandemic: Insights from Leaders' Experience |
| title_sort | role of enterprise social media during the covid 19 pandemic insights from leaders experience |
| topic | Enterprise Social Media COVID-19 Performance Management Social Technology Leader Member Exchange Task-Technology Fit |
| url | https://journal.acs.org.au/index.php/ajis/article/view/4331 |
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