An Overview of Omnichannel Interaction in Health Care Services

An Overview of Omnichannel Interaction in Health Care Services

The adoption of omnichannel interaction services in health care can bring significant benefits to both health care institutions and their patients. The ongoing health pandemic caused by coronavirus disease has further emphasized the need for health care providers to implement an omnichannel strategy...

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Bibliographic Details
Main Authors:	Ailton Moreira, MSc, Carlos Alves, MSc, José Machado, PhD, Manuel Filipe Santos, PhD
Format:	Article
Language:	English
Published:	Elsevier 2023-06-01
Series:	Mayo Clinic Proceedings: Digital Health
Online Access:	http://www.sciencedirect.com/science/article/pii/S2949761223000160

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