Patient satisfaction with care in an urban tertiary referral academic glaucoma clinic in the US
Kristen M Peterson, Carrie E Huisingh, Christopher Girkin, Cynthia Owsley, Lindsay A Rhodes Department of Ophthalmology, School of Medicine, University of Alabama at Birmingham, Birmingham, AL, USA Background: The purpose of this study was to determine the factors associated with glaucoma patients...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Dove Medical Press
2018-05-01
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| Series: | Patient Preference and Adherence |
| Subjects: | |
| Online Access: | https://www.dovepress.com/patient-satisfaction-with-care-in-an-urban-tertiary-referral-academic--peer-reviewed-article-PPA |
| _version_ | 1818684860185706496 |
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| author | Peterson KM Huisingh CE Girkin C Owsley C Rhodes LA |
| author_facet | Peterson KM Huisingh CE Girkin C Owsley C Rhodes LA |
| author_sort | Peterson KM |
| collection | DOAJ |
| description | Kristen M Peterson, Carrie E Huisingh, Christopher Girkin, Cynthia Owsley, Lindsay A Rhodes Department of Ophthalmology, School of Medicine, University of Alabama at Birmingham, Birmingham, AL, USA Background: The purpose of this study was to determine the factors associated with glaucoma patients’ satisfaction with their medical care by fellowship-trained glaucoma specialists in an urban tertiary referral clinic in the US.Methods: A total of 110 established patients aged ≥60 years with a diagnosis of either primary open angle glaucoma, glaucoma suspect, or ocular hypertension monitored by an ophthalmologist with fellowship training in glaucoma were enrolled at an academic, urban, tertiary referral eye clinic. Enrolled patients were administered a general demographics questionnaire along with a Patient Satisfaction Questionnaire-18 (PSQ-18), a Likert scale validated tool. The seven dimensions of patient satisfaction from the PSQ-18 were summarized for the sample overall and by the patients’ age, race, employment status, education level, distance travelled from home address to clinic, and glaucoma therapy type. Two-sample t-tests were used to compare group means. Spearman correlation coefficients were used to correlate satisfaction scores with peripheral vision and visual acuity function.Results: Overall, the general satisfaction scores were high (mean 4.62). Patients ≥70 years of age had lower general satisfaction with their care (mean 4.5 vs 4.8, p=0.03), the interpersonal manner of their appointment (mean 4.7 vs 4.9, p=0.009), and with their time spent with their doctor (mean 4.4 vs 4.7, p=0.03) than patients aged 60–69 years. Non-European descent patients (47% African descent and 1% other of sample) were more satisfied with the time they spent with the doctor (mean 4.7 vs 4.4, p=0.04) and with the communication during the appointment (mean 4.8 vs 4.6, p=0.04) than European descent patients (52% of sample). Patients with a higher level of education (>high school degree) were less satisfied with the accessibility and convenience of the appointment (mean 4.3 vs ≤ high school, 4.6, p=0.02). There were no statistically significant differences in patient satisfaction based upon employment status, distance travelled to clinic, prior glaucoma therapy, or visual function.Conclusion: Overall, across all dimensions of the PSQ-18, patients were highly satisfied with the care they received at the urban tertiary care glaucoma clinic. Keywords: patient satisfaction, glaucoma, tertiary care, access to care, adherence, barriers to care |
| first_indexed | 2024-12-17T10:57:20Z |
| format | Article |
| id | doaj.art-12ba21578749443197100fd9ee26debd |
| institution | Directory Open Access Journal |
| issn | 1177-889X |
| language | English |
| last_indexed | 2024-12-17T10:57:20Z |
| publishDate | 2018-05-01 |
| publisher | Dove Medical Press |
| record_format | Article |
| series | Patient Preference and Adherence |
| spelling | doaj.art-12ba21578749443197100fd9ee26debd2022-12-21T21:51:47ZengDove Medical PressPatient Preference and Adherence1177-889X2018-05-01Volume 1277578138227Patient satisfaction with care in an urban tertiary referral academic glaucoma clinic in the USPeterson KMHuisingh CEGirkin COwsley CRhodes LAKristen M Peterson, Carrie E Huisingh, Christopher Girkin, Cynthia Owsley, Lindsay A Rhodes Department of Ophthalmology, School of Medicine, University of Alabama at Birmingham, Birmingham, AL, USA Background: The purpose of this study was to determine the factors associated with glaucoma patients’ satisfaction with their medical care by fellowship-trained glaucoma specialists in an urban tertiary referral clinic in the US.Methods: A total of 110 established patients aged ≥60 years with a diagnosis of either primary open angle glaucoma, glaucoma suspect, or ocular hypertension monitored by an ophthalmologist with fellowship training in glaucoma were enrolled at an academic, urban, tertiary referral eye clinic. Enrolled patients were administered a general demographics questionnaire along with a Patient Satisfaction Questionnaire-18 (PSQ-18), a Likert scale validated tool. The seven dimensions of patient satisfaction from the PSQ-18 were summarized for the sample overall and by the patients’ age, race, employment status, education level, distance travelled from home address to clinic, and glaucoma therapy type. Two-sample t-tests were used to compare group means. Spearman correlation coefficients were used to correlate satisfaction scores with peripheral vision and visual acuity function.Results: Overall, the general satisfaction scores were high (mean 4.62). Patients ≥70 years of age had lower general satisfaction with their care (mean 4.5 vs 4.8, p=0.03), the interpersonal manner of their appointment (mean 4.7 vs 4.9, p=0.009), and with their time spent with their doctor (mean 4.4 vs 4.7, p=0.03) than patients aged 60–69 years. Non-European descent patients (47% African descent and 1% other of sample) were more satisfied with the time they spent with the doctor (mean 4.7 vs 4.4, p=0.04) and with the communication during the appointment (mean 4.8 vs 4.6, p=0.04) than European descent patients (52% of sample). Patients with a higher level of education (>high school degree) were less satisfied with the accessibility and convenience of the appointment (mean 4.3 vs ≤ high school, 4.6, p=0.02). There were no statistically significant differences in patient satisfaction based upon employment status, distance travelled to clinic, prior glaucoma therapy, or visual function.Conclusion: Overall, across all dimensions of the PSQ-18, patients were highly satisfied with the care they received at the urban tertiary care glaucoma clinic. Keywords: patient satisfaction, glaucoma, tertiary care, access to care, adherence, barriers to carehttps://www.dovepress.com/patient-satisfaction-with-care-in-an-urban-tertiary-referral-academic--peer-reviewed-article-PPAPatient satisfactionGlaucomaTertiary CareAccess to care |
| spellingShingle | Peterson KM Huisingh CE Girkin C Owsley C Rhodes LA Patient satisfaction with care in an urban tertiary referral academic glaucoma clinic in the US Patient Preference and Adherence Patient satisfaction Glaucoma Tertiary Care Access to care |
| title | Patient satisfaction with care in an urban tertiary referral academic glaucoma clinic in the US |
| title_full | Patient satisfaction with care in an urban tertiary referral academic glaucoma clinic in the US |
| title_fullStr | Patient satisfaction with care in an urban tertiary referral academic glaucoma clinic in the US |
| title_full_unstemmed | Patient satisfaction with care in an urban tertiary referral academic glaucoma clinic in the US |
| title_short | Patient satisfaction with care in an urban tertiary referral academic glaucoma clinic in the US |
| title_sort | patient satisfaction with care in an urban tertiary referral academic glaucoma clinic in the us |
| topic | Patient satisfaction Glaucoma Tertiary Care Access to care |
| url | https://www.dovepress.com/patient-satisfaction-with-care-in-an-urban-tertiary-referral-academic--peer-reviewed-article-PPA |
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