The Deinstitutionalization of Business Support Functions through Artificial Intelligence

Technological advances in the field of artificial intelligence offer enormous potential for organizations. In recent years, organizations have leveraged this potential by establishing new business models or adjusting their primary activities. In the meantime, however, the potential for greater effic...

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Main Authors: Jan Christian Bauer, Michael Wolff
Format: Article
Language:English
Published: MDPI AG 2022-07-01
Series:Information
Subjects:
Online Access:https://www.mdpi.com/2078-2489/13/8/352
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author Jan Christian Bauer
Michael Wolff
author_facet Jan Christian Bauer
Michael Wolff
author_sort Jan Christian Bauer
collection DOAJ
description Technological advances in the field of artificial intelligence offer enormous potential for organizations. In recent years, organizations have leveraged this potential by establishing new business models or adjusting their primary activities. In the meantime, however, the potential for greater efficiency and effectiveness in support functions such as human resource management (HRM), supply chain management (SCM), or financial management (FM) through these technological advances is also increasingly being recognized. We synthesize the current state of research on AI regarding the potentials and diffusion within these support functions. Building upon this, we assess the deinstitutionalization power of AI for altering organizational processes within business support functions and derive implications to harness the full potential of AI across organizations.
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spelling doaj.art-12eb96daeadd4758959d9660194855ca2023-11-30T21:38:00ZengMDPI AGInformation2078-24892022-07-0113835210.3390/info13080352The Deinstitutionalization of Business Support Functions through Artificial IntelligenceJan Christian Bauer0Michael Wolff1Faculty of Business and Economics, University of Goettingen, 37073 Goettingen, GermanyFaculty of Business and Economics, University of Goettingen, 37073 Goettingen, GermanyTechnological advances in the field of artificial intelligence offer enormous potential for organizations. In recent years, organizations have leveraged this potential by establishing new business models or adjusting their primary activities. In the meantime, however, the potential for greater efficiency and effectiveness in support functions such as human resource management (HRM), supply chain management (SCM), or financial management (FM) through these technological advances is also increasingly being recognized. We synthesize the current state of research on AI regarding the potentials and diffusion within these support functions. Building upon this, we assess the deinstitutionalization power of AI for altering organizational processes within business support functions and derive implications to harness the full potential of AI across organizations.https://www.mdpi.com/2078-2489/13/8/352artificial intelligencebusiness support functionsdeinstitutionalizationbusiness transformation
spellingShingle Jan Christian Bauer
Michael Wolff
The Deinstitutionalization of Business Support Functions through Artificial Intelligence
Information
artificial intelligence
business support functions
deinstitutionalization
business transformation
title The Deinstitutionalization of Business Support Functions through Artificial Intelligence
title_full The Deinstitutionalization of Business Support Functions through Artificial Intelligence
title_fullStr The Deinstitutionalization of Business Support Functions through Artificial Intelligence
title_full_unstemmed The Deinstitutionalization of Business Support Functions through Artificial Intelligence
title_short The Deinstitutionalization of Business Support Functions through Artificial Intelligence
title_sort deinstitutionalization of business support functions through artificial intelligence
topic artificial intelligence
business support functions
deinstitutionalization
business transformation
url https://www.mdpi.com/2078-2489/13/8/352
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