Optimal Software Feature-Limited Freemium Model Design: A New Consumer Learning Theoretical Framework

The software industry is increasingly adopting a feature-limited freemium business model that combines “free” and “premium” contents in one product, to sell its products. How to determine the optimal product quality differences between the free and premium versions of software is a central business...

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Main Authors: Kang Li, Jingwei Zhang, Lunchuan Zhang
Format: Article
Language:English
Published: MDPI AG 2021-04-01
Series:Mathematics
Subjects:
Online Access:https://www.mdpi.com/2227-7390/9/9/944
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author Kang Li
Jingwei Zhang
Lunchuan Zhang
author_facet Kang Li
Jingwei Zhang
Lunchuan Zhang
author_sort Kang Li
collection DOAJ
description The software industry is increasingly adopting a feature-limited freemium business model that combines “free” and “premium” contents in one product, to sell its products. How to determine the optimal product quality differences between the free and premium versions of software is a central business problem facing many software vendors. In this paper, we study the optimal feature-limited freemium software strategy design, as well as the associated pricing strategies based on consumer learning and network externality effects. We propose a new consumer learning framework induced by cross-module synergies that contains both direct and indirect learning processes. By employing a two-stage mathematical theoretical model and a numerical analysis method, we gained some insights regarding the feature-limited free trial strategy design and associated pricing strategies while considering the associated trade-off between the benefits and costs of the free trial strategy. In our modeling and numerical results, consumers’ prior beliefs about the quality of premium content before the free trial, network effect intensity, and indirect learning intensity were found to be three conditions that need to be studied to examine software vendors’ management decisions. For the software industry, the quality difference between free and premium functionality or the service and price strategy for a feature-limited free trial model can be designed while considering these factors, which will provide some useful guidelines for the industry.
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spelling doaj.art-12fe6b899b064171b3af45fce7259b8a2023-11-21T16:50:43ZengMDPI AGMathematics2227-73902021-04-019994410.3390/math9090944Optimal Software Feature-Limited Freemium Model Design: A New Consumer Learning Theoretical FrameworkKang Li0Jingwei Zhang1Lunchuan Zhang2School of Mathematics, Renmin University of China, Beijng 100872, ChinaSchool of Mathematics, Renmin University of China, Beijng 100872, ChinaSchool of Mathematics, Renmin University of China, Beijng 100872, ChinaThe software industry is increasingly adopting a feature-limited freemium business model that combines “free” and “premium” contents in one product, to sell its products. How to determine the optimal product quality differences between the free and premium versions of software is a central business problem facing many software vendors. In this paper, we study the optimal feature-limited freemium software strategy design, as well as the associated pricing strategies based on consumer learning and network externality effects. We propose a new consumer learning framework induced by cross-module synergies that contains both direct and indirect learning processes. By employing a two-stage mathematical theoretical model and a numerical analysis method, we gained some insights regarding the feature-limited free trial strategy design and associated pricing strategies while considering the associated trade-off between the benefits and costs of the free trial strategy. In our modeling and numerical results, consumers’ prior beliefs about the quality of premium content before the free trial, network effect intensity, and indirect learning intensity were found to be three conditions that need to be studied to examine software vendors’ management decisions. For the software industry, the quality difference between free and premium functionality or the service and price strategy for a feature-limited free trial model can be designed while considering these factors, which will provide some useful guidelines for the industry.https://www.mdpi.com/2227-7390/9/9/944freemium strategyfeature-limited freemium modelmathematical modelingoptimization modelsoftware versioningpricing strategies
spellingShingle Kang Li
Jingwei Zhang
Lunchuan Zhang
Optimal Software Feature-Limited Freemium Model Design: A New Consumer Learning Theoretical Framework
Mathematics
freemium strategy
feature-limited freemium model
mathematical modeling
optimization model
software versioning
pricing strategies
title Optimal Software Feature-Limited Freemium Model Design: A New Consumer Learning Theoretical Framework
title_full Optimal Software Feature-Limited Freemium Model Design: A New Consumer Learning Theoretical Framework
title_fullStr Optimal Software Feature-Limited Freemium Model Design: A New Consumer Learning Theoretical Framework
title_full_unstemmed Optimal Software Feature-Limited Freemium Model Design: A New Consumer Learning Theoretical Framework
title_short Optimal Software Feature-Limited Freemium Model Design: A New Consumer Learning Theoretical Framework
title_sort optimal software feature limited freemium model design a new consumer learning theoretical framework
topic freemium strategy
feature-limited freemium model
mathematical modeling
optimization model
software versioning
pricing strategies
url https://www.mdpi.com/2227-7390/9/9/944
work_keys_str_mv AT kangli optimalsoftwarefeaturelimitedfreemiummodeldesignanewconsumerlearningtheoreticalframework
AT jingweizhang optimalsoftwarefeaturelimitedfreemiummodeldesignanewconsumerlearningtheoreticalframework
AT lunchuanzhang optimalsoftwarefeaturelimitedfreemiummodeldesignanewconsumerlearningtheoreticalframework