Proposing a Smart Performance Management System for Production Workshop Based on Virtual Organizational Deoxyribonucleic Acid Concept
This research aims to develop and validate a smart PMS. The PMS will create a foundation for PMSs that will be used by organizations in the digital era. A three-step methodology was used in the current research. First, the archival literature analysis was used to identify the features and elements...
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| Format: | Article |
| Language: | English |
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Al-Nahrain Journal for Engineering Sciences
2023-10-01
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| Series: | مجلة النهرين للعلوم الهندسية |
| Subjects: | |
| Online Access: | https://nahje.com/index.php/main/article/view/1089 |
| _version_ | 1797643715168174080 |
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| author | Alaa Ubaid Fikri Dweiri |
| author_facet | Alaa Ubaid Fikri Dweiri |
| author_sort | Alaa Ubaid |
| collection | DOAJ |
| description |
This research aims to develop and validate a smart PMS. The PMS will create a foundation for PMSs that will be used by organizations in the digital era. A three-step methodology was used in the current research. First, the archival literature analysis was used to identify the features and elements of the robust PMSs. Second, a generic PMS was constructed based on the results of the first step. Third, the generic PMS was amended, implemented in the workshop, and validated by discussing the results with a focus group of experts. The academic and technical contribution can be seen in proposing a generic Virtual Organizational Deoxyribonucleic Acid (V-DNA) concept and smart PMS (Performance Management Dashboard (PMD) and Decision-Making Tool (DMT)) based on the features and elements of the robust PMSs. The generic V-DNA and PMS were amended and implemented in the stated workshop. Then, the validation process was done by presenting the implementation results to a focus group of academic experts and taking their feedback. Applying the PMD and the DMT to monitor, analyze, and manage workshop performance was successful. The PMD proved a useful tool that can provide a holistic view of the workshop performance areas instead of focusing on isolated business aspects such as workshop productivity or efficiency. The decision-makers directly identified the low-performing and highly performing KPIs/processes/sub-processes and identified the root causes of low and high performance. The DMT proved a useful tool. The decision-makers could evaluate all sub-processes and rank them based on the values and weights of the decision-making criteria, highlighting the areas that need improvement. The originality and novelty of the proposed PMS and the V-DNA were proved through a systematic literature review process. The implications of the research can be seen in the possibility of testing the generic V-DNA and the PMS templates in organizations of different sizes and sectors to check their applicability. Moreover, other layers of the organizational V-DNA can be proposed. The current research assists the practitioners and managers in constructing the PMSs they need for their workshops/factories/companies.
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| first_indexed | 2024-03-11T14:19:58Z |
| format | Article |
| id | doaj.art-13d7c510212c4e57aada6ce4a4adbc86 |
| institution | Directory Open Access Journal |
| issn | 2521-9154 2521-9162 |
| language | English |
| last_indexed | 2024-03-11T14:19:58Z |
| publishDate | 2023-10-01 |
| publisher | Al-Nahrain Journal for Engineering Sciences |
| record_format | Article |
| series | مجلة النهرين للعلوم الهندسية |
| spelling | doaj.art-13d7c510212c4e57aada6ce4a4adbc862023-10-31T17:34:37ZengAl-Nahrain Journal for Engineering Sciencesمجلة النهرين للعلوم الهندسية2521-91542521-91622023-10-0126310.29194/NJES.26030244Proposing a Smart Performance Management System for Production Workshop Based on Virtual Organizational Deoxyribonucleic Acid ConceptAlaa Ubaid0Fikri Dweiri1Senior Administrative Officer, College of Engineering, University of Sharjah, Sharjah, United Arab Emirate, Email: aubaid@sharjah.ac.aeE, P.O. Box: 27272 Sharjah, United Arab Emirate, W: www.Sharjah.ac.aeIndustrial Engineering and Engineering Management Department, College of Engineering, University of Sharjah, Sharjah, United Arab Emirate This research aims to develop and validate a smart PMS. The PMS will create a foundation for PMSs that will be used by organizations in the digital era. A three-step methodology was used in the current research. First, the archival literature analysis was used to identify the features and elements of the robust PMSs. Second, a generic PMS was constructed based on the results of the first step. Third, the generic PMS was amended, implemented in the workshop, and validated by discussing the results with a focus group of experts. The academic and technical contribution can be seen in proposing a generic Virtual Organizational Deoxyribonucleic Acid (V-DNA) concept and smart PMS (Performance Management Dashboard (PMD) and Decision-Making Tool (DMT)) based on the features and elements of the robust PMSs. The generic V-DNA and PMS were amended and implemented in the stated workshop. Then, the validation process was done by presenting the implementation results to a focus group of academic experts and taking their feedback. Applying the PMD and the DMT to monitor, analyze, and manage workshop performance was successful. The PMD proved a useful tool that can provide a holistic view of the workshop performance areas instead of focusing on isolated business aspects such as workshop productivity or efficiency. The decision-makers directly identified the low-performing and highly performing KPIs/processes/sub-processes and identified the root causes of low and high performance. The DMT proved a useful tool. The decision-makers could evaluate all sub-processes and rank them based on the values and weights of the decision-making criteria, highlighting the areas that need improvement. The originality and novelty of the proposed PMS and the V-DNA were proved through a systematic literature review process. The implications of the research can be seen in the possibility of testing the generic V-DNA and the PMS templates in organizations of different sizes and sectors to check their applicability. Moreover, other layers of the organizational V-DNA can be proposed. The current research assists the practitioners and managers in constructing the PMSs they need for their workshops/factories/companies. https://nahje.com/index.php/main/article/view/1089Organizational PerformanceOrganizational Virtual DNAPerformance Management SystemDashboardDecision-Making ToolBusiness Process |
| spellingShingle | Alaa Ubaid Fikri Dweiri Proposing a Smart Performance Management System for Production Workshop Based on Virtual Organizational Deoxyribonucleic Acid Concept مجلة النهرين للعلوم الهندسية Organizational Performance Organizational Virtual DNA Performance Management System Dashboard Decision-Making Tool Business Process |
| title | Proposing a Smart Performance Management System for Production Workshop Based on Virtual Organizational Deoxyribonucleic Acid Concept |
| title_full | Proposing a Smart Performance Management System for Production Workshop Based on Virtual Organizational Deoxyribonucleic Acid Concept |
| title_fullStr | Proposing a Smart Performance Management System for Production Workshop Based on Virtual Organizational Deoxyribonucleic Acid Concept |
| title_full_unstemmed | Proposing a Smart Performance Management System for Production Workshop Based on Virtual Organizational Deoxyribonucleic Acid Concept |
| title_short | Proposing a Smart Performance Management System for Production Workshop Based on Virtual Organizational Deoxyribonucleic Acid Concept |
| title_sort | proposing a smart performance management system for production workshop based on virtual organizational deoxyribonucleic acid concept |
| topic | Organizational Performance Organizational Virtual DNA Performance Management System Dashboard Decision-Making Tool Business Process |
| url | https://nahje.com/index.php/main/article/view/1089 |
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