Analisis Kepuasan Pengguna Mobile E-Health berdasarkan Metode End User Computing Satisfaction (Studi di 5 Puskesmas di Kota Surabaya)
The internet-based technology development is beneficial for all sectors, including the health sector. For example, the Primary Healthcare Center. Primary Healthcare Center, provides health services with various health programs to fulfill the community's needs. A program in which The Primary Hea...
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| Format: | Article |
| Language: | Indonesian |
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Politeknik Kesehatan Tanjung Karang
2020-12-01
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| Series: | Jurnal Kesehatan |
| Subjects: | |
| Online Access: | https://ejurnal.poltekkes-tjk.ac.id/index.php/JK/article/view/2219 |
| _version_ | 1827379594632626176 |
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| author | Fitri Azzahrah Yesicha Aprillia Putri Adian Wasis Budiarto |
| author_facet | Fitri Azzahrah Yesicha Aprillia Putri Adian Wasis Budiarto |
| author_sort | Fitri Azzahrah |
| collection | DOAJ |
| description | The internet-based technology development is beneficial for all sectors, including the health sector. For example, the Primary Healthcare Center. Primary Healthcare Center, provides health services with various health programs to fulfill the community's needs. A program in which The Primary Healthcare Center uses internet-based technology is e-health. E-health is a service designed for the public which is a combination of information and communication technology applications that are connected to all functional elements that support the health sector as their knowledge base. E-health has been enforced in 63 Primary Healthcare Centers in Surabaya. This study aims to analyze the use and satisfaction of mobile e-health in 5 Primary Healthcare Centers in Surabaya base on the End User Computing Satisfaction (EUCS) Method. EUCS consists of 5 variables, which are content, accuracy, format, ease of use, and timeliness. This study was designed as an observational study in Primary Healthcare Center patients using mobile e-health as a population. The study involved 100 patients in 5 health centers in Surabaya. The sample was selected using a random sampling method. The results of the study point out that all respondents were satisfied with the e-health mobile application, however, gaps still occur in each EUCS variable. This is due to the reality does not meet the expectations. The biggest gap is in the timeliness variable, which is 0,6. Due to the gap between reality and expectations. To increase user satisfaction, evaluation is needed to be done. Such as, strengthen the mobile application’s system, to achieve the user’s expectation and minimize the gap between expectations and reality. Simplification of usage and motivation procedures for the community should be continued so that the use of e-health mobile can cover all Surabaya citizens. |
| first_indexed | 2024-03-08T13:19:22Z |
| format | Article |
| id | doaj.art-13ea5dc7fee24287988d53ffde015828 |
| institution | Directory Open Access Journal |
| issn | 2086-7751 2548-5695 |
| language | Indonesian |
| last_indexed | 2024-03-08T13:19:22Z |
| publishDate | 2020-12-01 |
| publisher | Politeknik Kesehatan Tanjung Karang |
| record_format | Article |
| series | Jurnal Kesehatan |
| spelling | doaj.art-13ea5dc7fee24287988d53ffde0158282024-01-18T04:16:21ZindPoliteknik Kesehatan Tanjung KarangJurnal Kesehatan2086-77512548-56952020-12-0111339540310.26630/jk.v11i3.22191074Analisis Kepuasan Pengguna Mobile E-Health berdasarkan Metode End User Computing Satisfaction (Studi di 5 Puskesmas di Kota Surabaya)Fitri Azzahrah0Yesicha Aprillia Putri Adian1Wasis Budiarto2Airlangga UniversityFakultas Kesehatan Masyarakat, Universitas Airlangga,Fakultas Kesehatan Masyarakat, Universitas Airlangga,The internet-based technology development is beneficial for all sectors, including the health sector. For example, the Primary Healthcare Center. Primary Healthcare Center, provides health services with various health programs to fulfill the community's needs. A program in which The Primary Healthcare Center uses internet-based technology is e-health. E-health is a service designed for the public which is a combination of information and communication technology applications that are connected to all functional elements that support the health sector as their knowledge base. E-health has been enforced in 63 Primary Healthcare Centers in Surabaya. This study aims to analyze the use and satisfaction of mobile e-health in 5 Primary Healthcare Centers in Surabaya base on the End User Computing Satisfaction (EUCS) Method. EUCS consists of 5 variables, which are content, accuracy, format, ease of use, and timeliness. This study was designed as an observational study in Primary Healthcare Center patients using mobile e-health as a population. The study involved 100 patients in 5 health centers in Surabaya. The sample was selected using a random sampling method. The results of the study point out that all respondents were satisfied with the e-health mobile application, however, gaps still occur in each EUCS variable. This is due to the reality does not meet the expectations. The biggest gap is in the timeliness variable, which is 0,6. Due to the gap between reality and expectations. To increase user satisfaction, evaluation is needed to be done. Such as, strengthen the mobile application’s system, to achieve the user’s expectation and minimize the gap between expectations and reality. Simplification of usage and motivation procedures for the community should be continued so that the use of e-health mobile can cover all Surabaya citizens.https://ejurnal.poltekkes-tjk.ac.id/index.php/JK/article/view/2219e-healtheucsprimary healthcare center. |
| spellingShingle | Fitri Azzahrah Yesicha Aprillia Putri Adian Wasis Budiarto Analisis Kepuasan Pengguna Mobile E-Health berdasarkan Metode End User Computing Satisfaction (Studi di 5 Puskesmas di Kota Surabaya) Jurnal Kesehatan e-health eucs primary healthcare center. |
| title | Analisis Kepuasan Pengguna Mobile E-Health berdasarkan Metode End User Computing Satisfaction (Studi di 5 Puskesmas di Kota Surabaya) |
| title_full | Analisis Kepuasan Pengguna Mobile E-Health berdasarkan Metode End User Computing Satisfaction (Studi di 5 Puskesmas di Kota Surabaya) |
| title_fullStr | Analisis Kepuasan Pengguna Mobile E-Health berdasarkan Metode End User Computing Satisfaction (Studi di 5 Puskesmas di Kota Surabaya) |
| title_full_unstemmed | Analisis Kepuasan Pengguna Mobile E-Health berdasarkan Metode End User Computing Satisfaction (Studi di 5 Puskesmas di Kota Surabaya) |
| title_short | Analisis Kepuasan Pengguna Mobile E-Health berdasarkan Metode End User Computing Satisfaction (Studi di 5 Puskesmas di Kota Surabaya) |
| title_sort | analisis kepuasan pengguna mobile e health berdasarkan metode end user computing satisfaction studi di 5 puskesmas di kota surabaya |
| topic | e-health eucs primary healthcare center. |
| url | https://ejurnal.poltekkes-tjk.ac.id/index.php/JK/article/view/2219 |
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