Improving Asynchronous Interview Interaction with Follow-up Question Generation
The user experience of an asynchronous video interview system, conventionally is not reciprocal or conversational. Interview applicants expect that, like a typical face-to-face interview, they are innate and coherent. We posit that the planned adoption of limited probing through follow-up questions...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universidad Internacional de La Rioja (UNIR)
2021-03-01
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| Series: | International Journal of Interactive Multimedia and Artificial Intelligence |
| Subjects: | |
| Online Access: | https://www.ijimai.org/journal/bibcite/reference/2902 |
| Summary: | The user experience of an asynchronous video interview system, conventionally is not reciprocal or conversational. Interview applicants expect that, like a typical face-to-face interview, they are innate and coherent. We posit that the planned adoption of limited probing through follow-up questions is an important step towards improving the interaction. We propose a follow-up question generation model (followQG) capable of generating relevant and diverse follow-up questions based on the previously asked questions, and their answers. We implement a 3D virtual interviewing system, Maya, with capability of follow-up question generation. Existing asynchronous interviewing systems are not dynamic with scripted and repetitive questions. In comparison, Maya responds with relevant follow-up questions, a largely unexplored feature of irtual interview systems. We take advantage of the implicit knowledge from deep pre-trained language models to generate rich and varied natural language follow-up questions. Empirical results suggest that followQG generates questions that humans rate as high quality, achieving 77% relevance. A comparison with strong baselines of neural network and rule-based systems show that it produces better quality questions. The corpus used for fine-tuning is made publicly available. |
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| ISSN: | 1989-1660 1989-1660 |