Bias Detection for Customer Interaction Data: A Survey on Datasets, Methods, and Tools

Bias Detection for Customer Interaction Data: A Survey on Datasets, Methods, and Tools

With the increase in usage of machine learning models within many different aspects of customer interactions, it has become very clear that bias detection within associated customer interaction datasets has led to a critical focus on issues such as the identification of bias prior to model building,...

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Bibliographic Details
Main Authors: Andy Donald, Apostolos Galanopoulos, Edward Curry, Emir Munoz, Ihsan Ullah, M. A. Waskow, Maciej Dabrowski, Manan Kalra
Format: Article
Language:English
Published: IEEE 2023-01-01
Series:IEEE Access
Subjects:
Bias detection
machine learning
bias evaluation
explainable AI
Online Access:https://ieeexplore.ieee.org/document/10126086/

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