A study of design method of service to promote market value of products (Proposition of method of service using structure of QFD)
In recent market environment, diversification of customer needs promotes that many various types of products require to be supplied in market place in short time periods. In addition, since commoditization of products is developed to reduce price of products, companies compete for both reduction of...
| Main Authors: | , |
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| Format: | Article |
| Language: | Japanese |
| Published: |
The Japan Society of Mechanical Engineers
2017-04-01
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| Series: | Nihon Kikai Gakkai ronbunshu |
| Subjects: | |
| Online Access: | https://www.jstage.jst.go.jp/article/transjsme/83/848/83_16-00347/_pdf/-char/en |
| _version_ | 1811221136237658112 |
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| author | Suguru NOZUE Masahiro ARAKAWA |
| author_facet | Suguru NOZUE Masahiro ARAKAWA |
| author_sort | Suguru NOZUE |
| collection | DOAJ |
| description | In recent market environment, diversification of customer needs promotes that many various types of products require to be supplied in market place in short time periods. In addition, since commoditization of products is developed to reduce price of products, companies compete for both reduction of price and launch of new products in short time interval. In order to develop new products including additional value, creation and design of products combined with service is valuable as well as enhancement of quality of the products. In this study, we propose the method to create and design service included in products as service dominant logic. The service is created to promote value of products in process of usage of the products in the proposed method. Reviews of existed products are analyzed to investigate requirements of users and situation required by users is created from the analyzed data. Then, QFD (Quality Function Deployment) is utilized to design concrete services to generate the situation. We show characteristics of the proposed method to design the service included in products. Case study is performed to design new services included in electrical tooth brush by using the proposed method. |
| first_indexed | 2024-04-12T07:54:06Z |
| format | Article |
| id | doaj.art-14117cc07b534e559a77a8d97a849c9e |
| institution | Directory Open Access Journal |
| issn | 2187-9761 |
| language | Japanese |
| last_indexed | 2024-04-12T07:54:06Z |
| publishDate | 2017-04-01 |
| publisher | The Japan Society of Mechanical Engineers |
| record_format | Article |
| series | Nihon Kikai Gakkai ronbunshu |
| spelling | doaj.art-14117cc07b534e559a77a8d97a849c9e2022-12-22T03:41:32ZjpnThe Japan Society of Mechanical EngineersNihon Kikai Gakkai ronbunshu2187-97612017-04-018384816-0034716-0034710.1299/transjsme.16-00347transjsmeA study of design method of service to promote market value of products (Proposition of method of service using structure of QFD)Suguru NOZUE0Masahiro ARAKAWA1Graduate School of Engineering, Nagoya Institute of TechnologyFaculty of Engineering, Nagoya Institute of TechnologyIn recent market environment, diversification of customer needs promotes that many various types of products require to be supplied in market place in short time periods. In addition, since commoditization of products is developed to reduce price of products, companies compete for both reduction of price and launch of new products in short time interval. In order to develop new products including additional value, creation and design of products combined with service is valuable as well as enhancement of quality of the products. In this study, we propose the method to create and design service included in products as service dominant logic. The service is created to promote value of products in process of usage of the products in the proposed method. Reviews of existed products are analyzed to investigate requirements of users and situation required by users is created from the analyzed data. Then, QFD (Quality Function Deployment) is utilized to design concrete services to generate the situation. We show characteristics of the proposed method to design the service included in products. Case study is performed to design new services included in electrical tooth brush by using the proposed method.https://www.jstage.jst.go.jp/article/transjsme/83/848/83_16-00347/_pdf/-char/enservice designqfdproduct designservice dominant logicfunctional designlanguage network |
| spellingShingle | Suguru NOZUE Masahiro ARAKAWA A study of design method of service to promote market value of products (Proposition of method of service using structure of QFD) Nihon Kikai Gakkai ronbunshu service design qfd product design service dominant logic functional design language network |
| title | A study of design method of service to promote market value of products (Proposition of method of service using structure of QFD) |
| title_full | A study of design method of service to promote market value of products (Proposition of method of service using structure of QFD) |
| title_fullStr | A study of design method of service to promote market value of products (Proposition of method of service using structure of QFD) |
| title_full_unstemmed | A study of design method of service to promote market value of products (Proposition of method of service using structure of QFD) |
| title_short | A study of design method of service to promote market value of products (Proposition of method of service using structure of QFD) |
| title_sort | study of design method of service to promote market value of products proposition of method of service using structure of qfd |
| topic | service design qfd product design service dominant logic functional design language network |
| url | https://www.jstage.jst.go.jp/article/transjsme/83/848/83_16-00347/_pdf/-char/en |
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