Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung
Hospital has an important role for the growth of a country. Poor of hospital quality care cause public health problems are not immediately addressed. This research aim to have an explanation about inhouse quality of hospital services. However, measurements taken by the patient’s perception produce a...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Universitas Pasundan
2013-12-01
|
| Series: | Trikonomika |
| Online Access: | https://journal.unpas.ac.id/index.php/trikonomika/article/view/475 |
| _version_ | 1811289268354547712 |
|---|---|
| author | Ina Ratnamiasih Rajesri Govindaraju Budhi Prihartono Iman Sudirman |
| author_facet | Ina Ratnamiasih Rajesri Govindaraju Budhi Prihartono Iman Sudirman |
| author_sort | Ina Ratnamiasih |
| collection | DOAJ |
| description | Hospital has an important role for the growth of a country. Poor of hospital quality care cause public health problems are not immediately addressed. This research aim to have an explanation about inhouse quality of hospital services. However, measurements taken by the patient’s perception produce a picture of the quality of care in hospitals. This research followed an established case study method. A range of general hospital were contacted for this research. The hospitals vary in regards to ownership, as a private and public hospital. Only 6 of 19 hospitals showed interest and willingness to spare part of their time to be observed. The results showed that the quality of hospital services is relatively good. However, there are significant complaints about the lack of time provided by doctors, the hospitals are not continuously provide information about the disease by the patient, including the information of possible complications, and lack of hospital policy to train and give an explanation about disease and pain handling. |
| first_indexed | 2024-04-13T03:53:02Z |
| format | Article |
| id | doaj.art-14697ab87e824e119aab35ebc3389003 |
| institution | Directory Open Access Journal |
| issn | 1411-514X 2355-7737 |
| language | English |
| last_indexed | 2024-04-13T03:53:02Z |
| publishDate | 2013-12-01 |
| publisher | Universitas Pasundan |
| record_format | Article |
| series | Trikonomika |
| spelling | doaj.art-14697ab87e824e119aab35ebc33890032022-12-22T03:03:45ZengUniversitas PasundanTrikonomika1411-514X2355-77372013-12-0112213414410.23969/trikonomika.v12i2.475475Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di BandungIna Ratnamiasih0Rajesri Govindaraju1Budhi Prihartono2Iman Sudirman3Fakultas Ekonomi Universitas Pasundan, BandungFakultas Ekonomi Universitas Pasundan, BandungFakultas Ekonomi Universitas Pasundan, BandungFakultas Ekonomi Universitas Pasundan, BandungHospital has an important role for the growth of a country. Poor of hospital quality care cause public health problems are not immediately addressed. This research aim to have an explanation about inhouse quality of hospital services. However, measurements taken by the patient’s perception produce a picture of the quality of care in hospitals. This research followed an established case study method. A range of general hospital were contacted for this research. The hospitals vary in regards to ownership, as a private and public hospital. Only 6 of 19 hospitals showed interest and willingness to spare part of their time to be observed. The results showed that the quality of hospital services is relatively good. However, there are significant complaints about the lack of time provided by doctors, the hospitals are not continuously provide information about the disease by the patient, including the information of possible complications, and lack of hospital policy to train and give an explanation about disease and pain handling.https://journal.unpas.ac.id/index.php/trikonomika/article/view/475 |
| spellingShingle | Ina Ratnamiasih Rajesri Govindaraju Budhi Prihartono Iman Sudirman Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung Trikonomika |
| title | Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung |
| title_full | Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung |
| title_fullStr | Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung |
| title_full_unstemmed | Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung |
| title_short | Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung |
| title_sort | analisis kualitas layanan pada bagian rawat inap rumah sakit di bandung |
| url | https://journal.unpas.ac.id/index.php/trikonomika/article/view/475 |
| work_keys_str_mv | AT inaratnamiasih analisiskualitaslayananpadabagianrawatinaprumahsakitdibandung AT rajesrigovindaraju analisiskualitaslayananpadabagianrawatinaprumahsakitdibandung AT budhiprihartono analisiskualitaslayananpadabagianrawatinaprumahsakitdibandung AT imansudirman analisiskualitaslayananpadabagianrawatinaprumahsakitdibandung |