Toward a linguistically grounded dialog model for chatbot design
The increasing interest in various types of conversational interfaces has been supported by a progressive standardization of the technological frameworks used to build them. However, the landscape of available methodological frameworks for designing conversations is much more fragmented. We propose...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Accademia University Press
2021-12-01
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| Series: | IJCoL |
| Online Access: | http://journals.openedition.org/ijcol/900 |
| _version_ | 1798013983695831040 |
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| author | Anna Dall’Acqua Fabio Tamburini |
| author_facet | Anna Dall’Acqua Fabio Tamburini |
| author_sort | Anna Dall’Acqua |
| collection | DOAJ |
| description | The increasing interest in various types of conversational interfaces has been supported by a progressive standardization of the technological frameworks used to build them. However, the landscape of available methodological frameworks for designing conversations is much more fragmented. We propose a highly generalizable methodology for designing conversational flows rooted in a functionalist-pragmatics perspective, with an explicit adherence to a conversationalist approach. In parallel, we elaborate a practical-procedural workflow for undertaking chatbots projects in which we situate the theoretical starting point. At last, we elaborate a general case-study on which we transpose the identified approach in Italian language and using one of the most authoritative NLU platforms. |
| first_indexed | 2024-04-11T15:11:21Z |
| format | Article |
| id | doaj.art-14d4ef89a2754aa88957f0a7772a742f |
| institution | Directory Open Access Journal |
| issn | 2499-4553 |
| language | English |
| last_indexed | 2024-04-11T15:11:21Z |
| publishDate | 2021-12-01 |
| publisher | Accademia University Press |
| record_format | Article |
| series | IJCoL |
| spelling | doaj.art-14d4ef89a2754aa88957f0a7772a742f2022-12-22T04:16:39ZengAccademia University PressIJCoL2499-45532021-12-01719122210.4000/ijcol.900Toward a linguistically grounded dialog model for chatbot designAnna Dall’AcquaFabio TamburiniThe increasing interest in various types of conversational interfaces has been supported by a progressive standardization of the technological frameworks used to build them. However, the landscape of available methodological frameworks for designing conversations is much more fragmented. We propose a highly generalizable methodology for designing conversational flows rooted in a functionalist-pragmatics perspective, with an explicit adherence to a conversationalist approach. In parallel, we elaborate a practical-procedural workflow for undertaking chatbots projects in which we situate the theoretical starting point. At last, we elaborate a general case-study on which we transpose the identified approach in Italian language and using one of the most authoritative NLU platforms.http://journals.openedition.org/ijcol/900 |
| spellingShingle | Anna Dall’Acqua Fabio Tamburini Toward a linguistically grounded dialog model for chatbot design IJCoL |
| title | Toward a linguistically grounded dialog model for chatbot design |
| title_full | Toward a linguistically grounded dialog model for chatbot design |
| title_fullStr | Toward a linguistically grounded dialog model for chatbot design |
| title_full_unstemmed | Toward a linguistically grounded dialog model for chatbot design |
| title_short | Toward a linguistically grounded dialog model for chatbot design |
| title_sort | toward a linguistically grounded dialog model for chatbot design |
| url | http://journals.openedition.org/ijcol/900 |
| work_keys_str_mv | AT annadallacqua towardalinguisticallygroundeddialogmodelforchatbotdesign AT fabiotamburini towardalinguisticallygroundeddialogmodelforchatbotdesign |