Public Sector Shared Services and the Lean Methodology: Implications on Military Organizations
During the economic and financial crisis, private and public organizations were subject to a constant reduction in costs and resources. Public shared service models felt compelled to adopt the Lean methodology with the aim of reducing costs, reducing waste and increasing employee satisfaction with t...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Elsevier
2020-09-01
|
| Series: | Journal of Open Innovation: Technology, Market and Complexity |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2199-8531/6/3/78 |
| _version_ | 1797423678122622976 |
|---|---|
| author | Renato Costa Tiago Resende Alvaro Dias Leandro Pereira José Santos |
| author_facet | Renato Costa Tiago Resende Alvaro Dias Leandro Pereira José Santos |
| author_sort | Renato Costa |
| collection | DOAJ |
| description | During the economic and financial crisis, private and public organizations were subject to a constant reduction in costs and resources. Public shared service models felt compelled to adopt the Lean methodology with the aim of reducing costs, reducing waste and increasing employee satisfaction with the provision of quality services. Against this background, this article aims to evaluate the impact of the implementation of Shared Services and the inherent benefits of lean management in the Military Store, Contact Center, Post Office and Internal Portal used by the Portuguese Air Force. Using a case study methodology, this study portrays the elimination of waste and the optimization of existing human and financial resources. After the implementation in 2015, it is still possible now to verify that there is some resistance to change, and the fact that we are dealing with a hierarchical organization justifies this disadvantage. The implementation and operation of all services in their entirety allowed the optimization of resources and the simplification of processes, resulting in the elimination of duplicate tasks. |
| first_indexed | 2024-03-09T07:50:24Z |
| format | Article |
| id | doaj.art-1505c216b1de4148b650c39888c2d23e |
| institution | Directory Open Access Journal |
| issn | 2199-8531 |
| language | English |
| last_indexed | 2024-03-09T07:50:24Z |
| publishDate | 2020-09-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Journal of Open Innovation: Technology, Market and Complexity |
| spelling | doaj.art-1505c216b1de4148b650c39888c2d23e2023-12-03T01:48:14ZengElsevierJournal of Open Innovation: Technology, Market and Complexity2199-85312020-09-016787810.3390/joitmc6030078Public Sector Shared Services and the Lean Methodology: Implications on Military OrganizationsRenato Costa0Tiago Resende1Alvaro Dias2Leandro Pereira3José Santos4Department of Marketing, Operation and Management, ISCTE-University Institute of Lisbon, 1649-026 Lisbon, PortugalDepartment of Marketing, Operation and Management, ISCTE-University Institute of Lisbon, 1649-026 Lisbon, PortugalDepartment of Marketing, Operation and Management, ISCTE-University Institute of Lisbon, 1649-026 Lisbon, PortugalDepartment of Marketing, Operation and Management, ISCTE-University Institute of Lisbon, 1649-026 Lisbon, PortugalDepartment of Marketing, Operation and Management, ISCTE-University Institute of Lisbon, 1649-026 Lisbon, PortugalDuring the economic and financial crisis, private and public organizations were subject to a constant reduction in costs and resources. Public shared service models felt compelled to adopt the Lean methodology with the aim of reducing costs, reducing waste and increasing employee satisfaction with the provision of quality services. Against this background, this article aims to evaluate the impact of the implementation of Shared Services and the inherent benefits of lean management in the Military Store, Contact Center, Post Office and Internal Portal used by the Portuguese Air Force. Using a case study methodology, this study portrays the elimination of waste and the optimization of existing human and financial resources. After the implementation in 2015, it is still possible now to verify that there is some resistance to change, and the fact that we are dealing with a hierarchical organization justifies this disadvantage. The implementation and operation of all services in their entirety allowed the optimization of resources and the simplification of processes, resulting in the elimination of duplicate tasks.https://www.mdpi.com/2199-8531/6/3/78lean methodologylean toolsshared servicesoptimization |
| spellingShingle | Renato Costa Tiago Resende Alvaro Dias Leandro Pereira José Santos Public Sector Shared Services and the Lean Methodology: Implications on Military Organizations Journal of Open Innovation: Technology, Market and Complexity lean methodology lean tools shared services optimization |
| title | Public Sector Shared Services and the Lean Methodology: Implications on Military Organizations |
| title_full | Public Sector Shared Services and the Lean Methodology: Implications on Military Organizations |
| title_fullStr | Public Sector Shared Services and the Lean Methodology: Implications on Military Organizations |
| title_full_unstemmed | Public Sector Shared Services and the Lean Methodology: Implications on Military Organizations |
| title_short | Public Sector Shared Services and the Lean Methodology: Implications on Military Organizations |
| title_sort | public sector shared services and the lean methodology implications on military organizations |
| topic | lean methodology lean tools shared services optimization |
| url | https://www.mdpi.com/2199-8531/6/3/78 |
| work_keys_str_mv | AT renatocosta publicsectorsharedservicesandtheleanmethodologyimplicationsonmilitaryorganizations AT tiagoresende publicsectorsharedservicesandtheleanmethodologyimplicationsonmilitaryorganizations AT alvarodias publicsectorsharedservicesandtheleanmethodologyimplicationsonmilitaryorganizations AT leandropereira publicsectorsharedservicesandtheleanmethodologyimplicationsonmilitaryorganizations AT josesantos publicsectorsharedservicesandtheleanmethodologyimplicationsonmilitaryorganizations |