Assessing patient satisfaction with telephone-based consultations before, during and after the COVID-19 pandemic in Spain

Assessing patient satisfaction with telephone-based consultations before, during and after the COVID-19 pandemic in Spain

Objective: To validate a questionnaire to analyze the perception of users of primary care (PC) with telephone consultation (TC), and to study the satisfaction with TC by users of PC services. Design: A two-phase study was conducted. Firstly, a questionnaire on satisfaction with telemedicine services...

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Bibliographic Details
Main Authors: Isabel Iguacel, Isabel Antón, Fernando Urcola, Miguel Ariño, Begoña Martínez-Jarreta
Format: Article
Language:Spanish
Published: Elsevier 2024-02-01
Series:Atención Primaria
Subjects:
Telemedicina
Satisfacción
Atención primaria
Consulta telefónica
Cuestionario
Validación
Online Access:http://www.sciencedirect.com/science/article/pii/S0212656723002251

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