The Effect of Customer Knowledge Management on the Perceived Quality of University Library Services through the Mediating Role of Customer Relationship at the University of Tabriz Central Library

The Effect of Customer Knowledge Management on the Perceived Quality of University Library Services through the Mediating Role of Customer Relationship at the University of Tabriz Central Library

This research aims to investigate the effect of Customer Knowledge Management on the perceived quality of university library services through the mediating role of customer relationships at the University of Tabriz Central Library. This research is a correlational study that has been carried out usi...

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Bibliographic Details
Main Authors: Hashem Atapour, Afshin Hamdipour, Elahe Zabihifar
Format: Article
Language:English
Published: Regional Information Center for Science and Technology (RICeST) 2023-07-01
Series:International Journal of Information Science and Management
Subjects:
customer relationship
customer knowledge management
service quality
university of tabriz
academic library
Online Access:https://ijism.ricest.ac.ir/article_705736_5f44b957e46186d81aaf823f406b36d2.pdf

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