The Relationships among Service Quality, Customer Satisfaction, and Customer Loyalty in Library Services

The Relationships among Service Quality, Customer Satisfaction, and Customer Loyalty in Library Services

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The purpose of this study is to investigate the effects of service quality, customer satisfaction, and customer loyalty in the library of Trunojoyo University. In total, 204 participants students participated in this research. Questionnaires were used for data collection. Additionally, we employed...

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Bibliographic Details
Main Author:	Pribanus Wantara
Format:	Article
Language:	English
Published:	EconJournals 2015-07-01
Series:	International Journal of Economics and Financial Issues
Online Access:	https://econjournals.com/index.php/ijefi/article/view/1390

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