The Impact of E-service Quality on E-loyalty and Revisit Intention through the Mediating Role of E-satisfaction and E-trust

The Impact of E-service Quality on E-loyalty and Revisit Intention through the Mediating Role of E-satisfaction and E-trust

Business providers are always concerned about maintaining and increasing customer satisfaction and trust because they are crucial for positive word of mouth, revisit intentions, and loyalty, which are necessary for long-term success in today's customer-focused industry. This study investigate...

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Bibliographic Details
Main Authors:	Asra Zahoor Wani, Apeksha Bhatnagar, Mudasir Ahmad Mir
Format:	Article
Language:	English
Published:	AfricaJournals 2023-04-01
Series:	African Journal of Hospitality, Tourism and Leisure
Subjects:	e-service quality e- loyalty e-satisfaction revisit intention international tourism
Online Access:	https://www.ajhtl.com/uploads/7/1/6/3/7163688/article_11_12_2_555-573.pdf

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