Factors affecting public dissatisfaction with urban family physician plan: A general population based study in Fars Province
Background: Understanding the level of public satisfaction with a family physician plan as well as the relevant factors in this respect, can be employed as valuable tools in identifying quality of services. Objective: To determine the factors affecting public dissatisfaction with an urban family p...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Electronic Physician
2017-11-01
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| Series: | Electronic Physician |
| Subjects: | |
| Online Access: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5783113/ |
| Summary: | Background: Understanding the level of public satisfaction with a family physician plan as well as the relevant
factors in this respect, can be employed as valuable tools in identifying quality of services.
Objective: To determine the factors affecting public dissatisfaction with an urban family physician plan in Iran.
Methods: This cross-sectional study was conducted from January 2014 through June 2015 on Fars Province
residents in Iran, selected based on cluster sampling method. The data collection instrument was comprised of a
two-part checklist including demographic information and items related to dissatisfaction with the family
physician plan, specialists, para-clinic services, pharmacy, physicians on shift work, emergency services, and
family physician assistants. Data were described by SPSS 20.
Results: In this study, 1,020 individuals (524 males, 496 females) were investigated. Based on the results, the
most frequent factor affecting dissatisfaction with physicians was their single work shifts and unavailability
(53%). In terms of dissatisfaction with family physicians’ specialist colleagues and para-clinic services, the most
common factors were related to difficulty in obtaining a referral form (41.5%) and making appointments (21.6%),
respectively. Given the level of dissatisfaction with pharmacies, the significant factor was reported to be
excessive delay in medication delivery (31.6%); and in terms of physicians on shift work and emergency
services, the most important factor was lower work hours for family physicians (9.2%).
Conclusion: It seems that, the most common causes of dissatisfaction with the urban family physician plan are
due to the short duration of services, obtaining a referral form and making appointments, and providing
prescribed medications. |
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| ISSN: | 2008-5842 2008-5842 |