Factors affecting public dissatisfaction with urban family physician plan: A general population based study in Fars Province
Background: Understanding the level of public satisfaction with a family physician plan as well as the relevant factors in this respect, can be employed as valuable tools in identifying quality of services. Objective: To determine the factors affecting public dissatisfaction with an urban family p...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Electronic Physician
2017-11-01
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| Series: | Electronic Physician |
| Subjects: | |
| Online Access: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5783113/ |
| _version_ | 1819120719711174656 |
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| author | Mohammad Hadi Imanieh Alireza Mirahmadizadeh Bahareh Imani |
| author_facet | Mohammad Hadi Imanieh Alireza Mirahmadizadeh Bahareh Imani |
| author_sort | Mohammad Hadi Imanieh |
| collection | DOAJ |
| description | Background: Understanding the level of public satisfaction with a family physician plan as well as the relevant
factors in this respect, can be employed as valuable tools in identifying quality of services.
Objective: To determine the factors affecting public dissatisfaction with an urban family physician plan in Iran.
Methods: This cross-sectional study was conducted from January 2014 through June 2015 on Fars Province
residents in Iran, selected based on cluster sampling method. The data collection instrument was comprised of a
two-part checklist including demographic information and items related to dissatisfaction with the family
physician plan, specialists, para-clinic services, pharmacy, physicians on shift work, emergency services, and
family physician assistants. Data were described by SPSS 20.
Results: In this study, 1,020 individuals (524 males, 496 females) were investigated. Based on the results, the
most frequent factor affecting dissatisfaction with physicians was their single work shifts and unavailability
(53%). In terms of dissatisfaction with family physicians’ specialist colleagues and para-clinic services, the most
common factors were related to difficulty in obtaining a referral form (41.5%) and making appointments (21.6%),
respectively. Given the level of dissatisfaction with pharmacies, the significant factor was reported to be
excessive delay in medication delivery (31.6%); and in terms of physicians on shift work and emergency
services, the most important factor was lower work hours for family physicians (9.2%).
Conclusion: It seems that, the most common causes of dissatisfaction with the urban family physician plan are
due to the short duration of services, obtaining a referral form and making appointments, and providing
prescribed medications. |
| first_indexed | 2024-12-22T06:25:08Z |
| format | Article |
| id | doaj.art-1790840604df4711a51c29b3cc55b586 |
| institution | Directory Open Access Journal |
| issn | 2008-5842 2008-5842 |
| language | English |
| last_indexed | 2024-12-22T06:25:08Z |
| publishDate | 2017-11-01 |
| publisher | Electronic Physician |
| record_format | Article |
| series | Electronic Physician |
| spelling | doaj.art-1790840604df4711a51c29b3cc55b5862022-12-21T18:35:51ZengElectronic PhysicianElectronic Physician2008-58422008-58422017-11-019115676568110.19082/5676Factors affecting public dissatisfaction with urban family physician plan: A general population based study in Fars ProvinceMohammad Hadi ImaniehAlireza MirahmadizadehBahareh ImaniBackground: Understanding the level of public satisfaction with a family physician plan as well as the relevant factors in this respect, can be employed as valuable tools in identifying quality of services. Objective: To determine the factors affecting public dissatisfaction with an urban family physician plan in Iran. Methods: This cross-sectional study was conducted from January 2014 through June 2015 on Fars Province residents in Iran, selected based on cluster sampling method. The data collection instrument was comprised of a two-part checklist including demographic information and items related to dissatisfaction with the family physician plan, specialists, para-clinic services, pharmacy, physicians on shift work, emergency services, and family physician assistants. Data were described by SPSS 20. Results: In this study, 1,020 individuals (524 males, 496 females) were investigated. Based on the results, the most frequent factor affecting dissatisfaction with physicians was their single work shifts and unavailability (53%). In terms of dissatisfaction with family physicians’ specialist colleagues and para-clinic services, the most common factors were related to difficulty in obtaining a referral form (41.5%) and making appointments (21.6%), respectively. Given the level of dissatisfaction with pharmacies, the significant factor was reported to be excessive delay in medication delivery (31.6%); and in terms of physicians on shift work and emergency services, the most important factor was lower work hours for family physicians (9.2%). Conclusion: It seems that, the most common causes of dissatisfaction with the urban family physician plan are due to the short duration of services, obtaining a referral form and making appointments, and providing prescribed medications.https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5783113/SatisfactionFamily Physician |
| spellingShingle | Mohammad Hadi Imanieh Alireza Mirahmadizadeh Bahareh Imani Factors affecting public dissatisfaction with urban family physician plan: A general population based study in Fars Province Electronic Physician Satisfaction Family Physician |
| title | Factors affecting public dissatisfaction with urban family physician plan: A general population based study in Fars Province |
| title_full | Factors affecting public dissatisfaction with urban family physician plan: A general population based study in Fars Province |
| title_fullStr | Factors affecting public dissatisfaction with urban family physician plan: A general population based study in Fars Province |
| title_full_unstemmed | Factors affecting public dissatisfaction with urban family physician plan: A general population based study in Fars Province |
| title_short | Factors affecting public dissatisfaction with urban family physician plan: A general population based study in Fars Province |
| title_sort | factors affecting public dissatisfaction with urban family physician plan a general population based study in fars province |
| topic | Satisfaction Family Physician |
| url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5783113/ |
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