Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes, Portugal
This study explores a new method of service delivery in the public sector in Guimaraes, which is the UNESCO Heritage Centre. The primary reason for this effort is the paradigm shift in the public service sector, which has resulted in improved services in terms of quality and performance. The study...
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Shaheed Zulfikar Ali Bhutto Institute of Science and Technology
2021-06-01
|
| Series: | JISR Management and Social Sciences & Economics |
| Subjects: | |
| Online Access: | https://jisrmsse.szabist.edu.pk/index.php/szabist/article/view/43 |
| _version_ | 1827966942998167552 |
|---|---|
| author | M. Irfanullah Arfeen Demetrios Sarantis Ana Filomena Pereira Burhan Ali Shah |
| author_facet | M. Irfanullah Arfeen Demetrios Sarantis Ana Filomena Pereira Burhan Ali Shah |
| author_sort | M. Irfanullah Arfeen |
| collection | DOAJ |
| description |
This study explores a new method of service delivery in the public sector in Guimaraes, which is the UNESCO Heritage Centre. The primary reason for this effort is the paradigm shift in the public service sector, which has resulted in improved services in terms of quality and performance. The study was to evaluate the level of satisfaction citizens derive from the services provided to them. Innovative project for Solid waste management system was investigated in Guimaraes, Portugal. Data collection was done using a convenience sampling technique. Questionnaires were distributed to collect primary data from citizens of Guimaraes. Quantitative techniques were used to analyze data. The findings of the study indicated that citizens of Guimaraes are more satisfied with the new and innovative method of service delivery as compared to the old conventional method. The study also revealed that there is a significant positive relationship between Public Service Delivery and Citizen Satisfaction. Findings may help improve public service delivery projects success rates.
|
| first_indexed | 2024-04-09T17:57:36Z |
| format | Article |
| id | doaj.art-180ef673dcb7466dbecb8e59d6bacd63 |
| institution | Directory Open Access Journal |
| issn | 2616-7476 1998-4162 |
| language | English |
| last_indexed | 2024-04-09T17:57:36Z |
| publishDate | 2021-06-01 |
| publisher | Shaheed Zulfikar Ali Bhutto Institute of Science and Technology |
| record_format | Article |
| series | JISR Management and Social Sciences & Economics |
| spelling | doaj.art-180ef673dcb7466dbecb8e59d6bacd632023-04-14T10:30:55ZengShaheed Zulfikar Ali Bhutto Institute of Science and TechnologyJISR Management and Social Sciences & Economics2616-74761998-41622021-06-0118110.31384/jisrmsse/2020.18.1.2Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes, PortugalM. Irfanullah Arfeen0Demetrios Sarantis1Ana Filomena Pereira2Burhan Ali Shah3QSMS, Quaid-i-Azam University, Islamabad, Pakistan. United Nations University (UNU-EGOV), Guimarães, Portugal.VITRUS Ambiente at Avenida Cónego Gaspar Estaço nº 606,Guimarães, Portugal.QSMS, Quaid-i-Azam University, Islamabad, Pakistan. This study explores a new method of service delivery in the public sector in Guimaraes, which is the UNESCO Heritage Centre. The primary reason for this effort is the paradigm shift in the public service sector, which has resulted in improved services in terms of quality and performance. The study was to evaluate the level of satisfaction citizens derive from the services provided to them. Innovative project for Solid waste management system was investigated in Guimaraes, Portugal. Data collection was done using a convenience sampling technique. Questionnaires were distributed to collect primary data from citizens of Guimaraes. Quantitative techniques were used to analyze data. The findings of the study indicated that citizens of Guimaraes are more satisfied with the new and innovative method of service delivery as compared to the old conventional method. The study also revealed that there is a significant positive relationship between Public Service Delivery and Citizen Satisfaction. Findings may help improve public service delivery projects success rates. https://jisrmsse.szabist.edu.pk/index.php/szabist/article/view/43Public Service DeliveryCitizen SatisfactionPerceived Service Quality,Solid Waste Management |
| spellingShingle | M. Irfanullah Arfeen Demetrios Sarantis Ana Filomena Pereira Burhan Ali Shah Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes, Portugal JISR Management and Social Sciences & Economics Public Service Delivery Citizen Satisfaction Perceived Service Quality, Solid Waste Management |
| title | Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes, Portugal |
| title_full | Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes, Portugal |
| title_fullStr | Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes, Portugal |
| title_full_unstemmed | Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes, Portugal |
| title_short | Assessment of Citizen Perception: A Case Study of Municipal Solid Waste Management System in Guimaraes, Portugal |
| title_sort | assessment of citizen perception a case study of municipal solid waste management system in guimaraes portugal |
| topic | Public Service Delivery Citizen Satisfaction Perceived Service Quality, Solid Waste Management |
| url | https://jisrmsse.szabist.edu.pk/index.php/szabist/article/view/43 |
| work_keys_str_mv | AT mirfanullaharfeen assessmentofcitizenperceptionacasestudyofmunicipalsolidwastemanagementsysteminguimaraesportugal AT demetriossarantis assessmentofcitizenperceptionacasestudyofmunicipalsolidwastemanagementsysteminguimaraesportugal AT anafilomenapereira assessmentofcitizenperceptionacasestudyofmunicipalsolidwastemanagementsysteminguimaraesportugal AT burhanalishah assessmentofcitizenperceptionacasestudyofmunicipalsolidwastemanagementsysteminguimaraesportugal |