Technological readiness and its impact on mobile payment usage: A case study of go-pay
AbstractThis research was conducted to analyze the factors that influence the use of mobile payment Go-Pay in Indonesia. The modeling of mobile payment usage behavior is a combination of technological readiness theory, technological acceptance theory, valence framework, and usage pattern theory. Dat...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2023-12-01
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| Series: | Cogent Engineering |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311916.2023.2171566 |
| _version_ | 1797299274816421888 |
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| author | Untung Rahardja Intan Dwi Hapsari P.O.HADI Putra Achmad Nizar Hidayanto |
| author_facet | Untung Rahardja Intan Dwi Hapsari P.O.HADI Putra Achmad Nizar Hidayanto |
| author_sort | Untung Rahardja |
| collection | DOAJ |
| description | AbstractThis research was conducted to analyze the factors that influence the use of mobile payment Go-Pay in Indonesia. The modeling of mobile payment usage behavior is a combination of technological readiness theory, technological acceptance theory, valence framework, and usage pattern theory. Data were collected using online questionnaires, which were analyzed using partial least squares-structural equation modeling (PLS-SEM) method. Data analysis of 1,225 respondents showed that technology readiness influenced significantly positively perceived usefulness, perceived ease of use, and significantly negatively influenced perceived cost and perceived risk. However, out of these four factors, only perceived risk and perceived usefulness that significantly affected the use intention. Furthermore, the results also show that facilitating conditions and use intention significantly and positively affected the usage rate of Go-Pay’s basic function, whereas the frequency of usage rate of innovative function of Go-Pay was influenced by facilitating conditions and the frequency of users in using the basic features (usage rate of basic function) of Go-Pay. The results imply that mobile payment companies looking to improve their services might consider optimizing their application to accommodate technology readiness and acceptance factors, as well focus on delivering basic functions well to drive future use of innovative functions. |
| first_indexed | 2024-03-07T22:47:15Z |
| format | Article |
| id | doaj.art-186cd35959b64fe9976ccdaf115b60be |
| institution | Directory Open Access Journal |
| issn | 2331-1916 |
| language | English |
| last_indexed | 2024-03-07T22:47:15Z |
| publishDate | 2023-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Engineering |
| spelling | doaj.art-186cd35959b64fe9976ccdaf115b60be2024-02-23T15:01:40ZengTaylor & Francis GroupCogent Engineering2331-19162023-12-0110110.1080/23311916.2023.2171566Technological readiness and its impact on mobile payment usage: A case study of go-payUntung Rahardja0Intan Dwi Hapsari1P.O.HADI Putra2Achmad Nizar Hidayanto3Faculty of Science and Technology, Raharja University, Kota Tangerang, IndonesiaFaculty of Computer Science, Universitas Indonesia, Depok, IndonesiaFaculty of Computer Science, Universitas Indonesia, Depok, IndonesiaFaculty of Computer Science, Universitas Indonesia, Depok, IndonesiaAbstractThis research was conducted to analyze the factors that influence the use of mobile payment Go-Pay in Indonesia. The modeling of mobile payment usage behavior is a combination of technological readiness theory, technological acceptance theory, valence framework, and usage pattern theory. Data were collected using online questionnaires, which were analyzed using partial least squares-structural equation modeling (PLS-SEM) method. Data analysis of 1,225 respondents showed that technology readiness influenced significantly positively perceived usefulness, perceived ease of use, and significantly negatively influenced perceived cost and perceived risk. However, out of these four factors, only perceived risk and perceived usefulness that significantly affected the use intention. Furthermore, the results also show that facilitating conditions and use intention significantly and positively affected the usage rate of Go-Pay’s basic function, whereas the frequency of usage rate of innovative function of Go-Pay was influenced by facilitating conditions and the frequency of users in using the basic features (usage rate of basic function) of Go-Pay. The results imply that mobile payment companies looking to improve their services might consider optimizing their application to accommodate technology readiness and acceptance factors, as well focus on delivering basic functions well to drive future use of innovative functions.https://www.tandfonline.com/doi/10.1080/23311916.2023.2171566behavioral intentionmobile paymentPLS-SEMsurveytechnology readinesstheory perception |
| spellingShingle | Untung Rahardja Intan Dwi Hapsari P.O.HADI Putra Achmad Nizar Hidayanto Technological readiness and its impact on mobile payment usage: A case study of go-pay Cogent Engineering behavioral intention mobile payment PLS-SEM survey technology readiness theory perception |
| title | Technological readiness and its impact on mobile payment usage: A case study of go-pay |
| title_full | Technological readiness and its impact on mobile payment usage: A case study of go-pay |
| title_fullStr | Technological readiness and its impact on mobile payment usage: A case study of go-pay |
| title_full_unstemmed | Technological readiness and its impact on mobile payment usage: A case study of go-pay |
| title_short | Technological readiness and its impact on mobile payment usage: A case study of go-pay |
| title_sort | technological readiness and its impact on mobile payment usage a case study of go pay |
| topic | behavioral intention mobile payment PLS-SEM survey technology readiness theory perception |
| url | https://www.tandfonline.com/doi/10.1080/23311916.2023.2171566 |
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