E-Commerce and Logistics: An Exploratory Study

As more companies adopt e-commerce, there is a need for businesses to understand the implications of the virtual value chain activities. This exploratory study looks at how ecommerce has transformed the logistics industry in Malaysia - more specifically at the downstream activities, which include th...

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Bibliographic Details
Main Authors: Adam Dilip Mutum, Ezllka Mohd Ghazali
Format: Article
Language:English
Published: UUM Press 2020-01-01
Series:Journal of International Studies
Online Access:https://e-journal.uum.edu.my/index.php/jis/article/view/7844
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author Adam Dilip Mutum
Ezllka Mohd Ghazali
author_facet Adam Dilip Mutum
Ezllka Mohd Ghazali
author_sort Adam Dilip Mutum
collection DOAJ
description As more companies adopt e-commerce, there is a need for businesses to understand the implications of the virtual value chain activities. This exploratory study looks at how ecommerce has transformed the logistics industry in Malaysia - more specifically at the downstream activities, which include the distribution and sale of products to customers. It also looks at some issues of concern and also opportunities that this brings to the traditional logistics companies. Review of literature shows that e-commerce has had a positive effect on the logistics industry as a whole in the world. It was also revealed that almost all the Malaysian companies (involved in e-commerce) studied, outsourced their delivery services. Choice of the third party logistics (3PL) provider is crucial. Maintaining a good relationship especially communication between the e-commerce companies and the Logistics Service Provider may be a matter of survival.  
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spelling doaj.art-18ba9e3b88d24c7a8fbc36721e5015172023-04-21T03:27:27ZengUUM PressJournal of International Studies1823-691X2289-666X2020-01-011E-Commerce and Logistics: An Exploratory StudyAdam Dilip Mutum0Ezllka Mohd Ghazali1Faculty of International Studies, Universiti Utara MalaysiaFaculty of Business and Accountancy University MalayaAs more companies adopt e-commerce, there is a need for businesses to understand the implications of the virtual value chain activities. This exploratory study looks at how ecommerce has transformed the logistics industry in Malaysia - more specifically at the downstream activities, which include the distribution and sale of products to customers. It also looks at some issues of concern and also opportunities that this brings to the traditional logistics companies. Review of literature shows that e-commerce has had a positive effect on the logistics industry as a whole in the world. It was also revealed that almost all the Malaysian companies (involved in e-commerce) studied, outsourced their delivery services. Choice of the third party logistics (3PL) provider is crucial. Maintaining a good relationship especially communication between the e-commerce companies and the Logistics Service Provider may be a matter of survival.   https://e-journal.uum.edu.my/index.php/jis/article/view/7844
spellingShingle Adam Dilip Mutum
Ezllka Mohd Ghazali
E-Commerce and Logistics: An Exploratory Study
Journal of International Studies
title E-Commerce and Logistics: An Exploratory Study
title_full E-Commerce and Logistics: An Exploratory Study
title_fullStr E-Commerce and Logistics: An Exploratory Study
title_full_unstemmed E-Commerce and Logistics: An Exploratory Study
title_short E-Commerce and Logistics: An Exploratory Study
title_sort e commerce and logistics an exploratory study
url https://e-journal.uum.edu.my/index.php/jis/article/view/7844
work_keys_str_mv AT adamdilipmutum ecommerceandlogisticsanexploratorystudy
AT ezllkamohdghazali ecommerceandlogisticsanexploratorystudy