Pengaruh Kualitas Pelayanan Dan Kinerja Karyawan Frontliner Terhadap Kepuasan Nasabah PT Bank Rakyat Indonesia (Persero), Tbk Kantor Cabang Balikpapan Sudirman Unit Klandasan
The main purpose of this research is to find out whether there is an influence of service quality variables and frontliner employee performance simultaneously on customer satisfaction of PT Bank Rakyat Indonesia (Persero) Tbk, Balikpapan Sudirman Unit Klandasan Branch Office. Besides that, whether p...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
Politeknik Negeri Bali
2020-04-01
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| Series: | Jurnal Bisnis dan Kewirausahaan |
| Online Access: | http://ojs.pnb.ac.id/index.php/JBK/article/view/1713 |