Quality function deployment (QFD) in the development of training projects: an exploratory study for service
Training is important in preparing employees. The Quality Function Deployment (QFD) is an effective method to systematically translate customer requirements into project specifications. This study presents the use of QFD method in development of training project. It is a qualitative research conduct...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universidade Federal de Santa Catarina
2012-01-01
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| Series: | Revista Produção Online |
| Subjects: | |
| Online Access: | http://producaoonline.org.br/rpo/article/view/744 |
| _version_ | 1811298460358410240 |
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| author | Francisco José Dias Junior Jorge Muniz Junior Fernando Antônio Elias Claro Davi Noboru Nakano |
| author_facet | Francisco José Dias Junior Jorge Muniz Junior Fernando Antônio Elias Claro Davi Noboru Nakano |
| author_sort | Francisco José Dias Junior |
| collection | DOAJ |
| description | Training is important in preparing employees. The Quality Function Deployment (QFD) is an effective method to systematically translate customer requirements into project specifications. This study presents the use of QFD method in development of training project. It is a qualitative research conducted in the industry services company. The results show that the use of QFD is an effective alternative for managers to develop or improve their training projects. |
| first_indexed | 2024-04-13T06:19:37Z |
| format | Article |
| id | doaj.art-199924bc484b4438b4e22e0f64f1792d |
| institution | Directory Open Access Journal |
| issn | 1676-1901 |
| language | English |
| last_indexed | 2024-04-13T06:19:37Z |
| publishDate | 2012-01-01 |
| publisher | Universidade Federal de Santa Catarina |
| record_format | Article |
| series | Revista Produção Online |
| spelling | doaj.art-199924bc484b4438b4e22e0f64f1792d2022-12-22T02:58:41ZengUniversidade Federal de Santa CatarinaRevista Produção Online1676-19012012-01-011219111810.14488/1676-1901.v12i1.744460Quality function deployment (QFD) in the development of training projects: an exploratory study for serviceFrancisco José Dias Junior0Jorge Muniz Junior1Fernando Antônio Elias Claro2Davi Noboru Nakano3UNITAUUniversidade Estadual Paulista (UNESP)UNITAUUSPTraining is important in preparing employees. The Quality Function Deployment (QFD) is an effective method to systematically translate customer requirements into project specifications. This study presents the use of QFD method in development of training project. It is a qualitative research conducted in the industry services company. The results show that the use of QFD is an effective alternative for managers to develop or improve their training projects.http://producaoonline.org.br/rpo/article/view/744ServiçoTreinamentoDesdobramento da Função Qualidade |
| spellingShingle | Francisco José Dias Junior Jorge Muniz Junior Fernando Antônio Elias Claro Davi Noboru Nakano Quality function deployment (QFD) in the development of training projects: an exploratory study for service Revista Produção Online Serviço Treinamento Desdobramento da Função Qualidade |
| title | Quality function deployment (QFD) in the development of training projects: an exploratory study for service |
| title_full | Quality function deployment (QFD) in the development of training projects: an exploratory study for service |
| title_fullStr | Quality function deployment (QFD) in the development of training projects: an exploratory study for service |
| title_full_unstemmed | Quality function deployment (QFD) in the development of training projects: an exploratory study for service |
| title_short | Quality function deployment (QFD) in the development of training projects: an exploratory study for service |
| title_sort | quality function deployment qfd in the development of training projects an exploratory study for service |
| topic | Serviço Treinamento Desdobramento da Função Qualidade |
| url | http://producaoonline.org.br/rpo/article/view/744 |
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