INFORMATION SHARING AND MECHANISM IN ONLINE COMMUNITY
The emergece of C2C (customer to customer) community in e-commerce platform is expected to boost the number of SME moving to online plaform. Since the community could provide information and experience required by new e-commerce players. This study aims to analyse what information is shared by membe...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Fakultas Ilmu Komputer, Universitas Indonesia
2019-04-01
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| Series: | Jurnal Sistem Informasi |
| Subjects: | |
| Online Access: | http://jsi1.cs.ui.ac.id/index.php/jsi/article/view/828 |
| _version_ | 1811331075422552064 |
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| author | Septiane Andriane Ave Adriana Pinem Putu Wuri Handayani |
| author_facet | Septiane Andriane Ave Adriana Pinem Putu Wuri Handayani |
| author_sort | Septiane Andriane |
| collection | DOAJ |
| description | The emergece of C2C (customer to customer) community in e-commerce platform is expected to boost the number of SME moving to online plaform. Since the community could provide information and experience required by new e-commerce players. This study aims to analyse what information is shared by members in C2C community and what is the information sharing mechanism that implemented on it. Netnographic study was conducted by observing 1002 posts from the Bukalapak community for six months. As Bukalapak is one of the largest C2C platfom in Indonesia. The result shows that the information shared could be classified by keyword in to five classes, namely categories of tips and tricks, ideas and problems with third parties, ideas and problems of features, community, and question and answer. The information category that has not been covered by Bukalapak original categories is and problems with third parties which mentioned in many posts by community member. The mechanisms used to share the information are including, standard, policy, status and reward. |
| first_indexed | 2024-04-13T16:13:26Z |
| format | Article |
| id | doaj.art-1aa730e2441f436998deca798afd1b46 |
| institution | Directory Open Access Journal |
| issn | 2088-7043 2502-6631 |
| language | English |
| last_indexed | 2024-04-13T16:13:26Z |
| publishDate | 2019-04-01 |
| publisher | Fakultas Ilmu Komputer, Universitas Indonesia |
| record_format | Article |
| series | Jurnal Sistem Informasi |
| spelling | doaj.art-1aa730e2441f436998deca798afd1b462022-12-22T02:40:08ZengFakultas Ilmu Komputer, Universitas IndonesiaJurnal Sistem Informasi2088-70432502-66312019-04-0115110.21609/jsi.v15i1.828INFORMATION SHARING AND MECHANISM IN ONLINE COMMUNITYSeptiane AndrianeAve Adriana Pinem0Putu Wuri HandayaniUniversitas IndonesiaThe emergece of C2C (customer to customer) community in e-commerce platform is expected to boost the number of SME moving to online plaform. Since the community could provide information and experience required by new e-commerce players. This study aims to analyse what information is shared by members in C2C community and what is the information sharing mechanism that implemented on it. Netnographic study was conducted by observing 1002 posts from the Bukalapak community for six months. As Bukalapak is one of the largest C2C platfom in Indonesia. The result shows that the information shared could be classified by keyword in to five classes, namely categories of tips and tricks, ideas and problems with third parties, ideas and problems of features, community, and question and answer. The information category that has not been covered by Bukalapak original categories is and problems with third parties which mentioned in many posts by community member. The mechanisms used to share the information are including, standard, policy, status and reward.http://jsi1.cs.ui.ac.id/index.php/jsi/article/view/828information sharingonline communitiesculturenetnographic |
| spellingShingle | Septiane Andriane Ave Adriana Pinem Putu Wuri Handayani INFORMATION SHARING AND MECHANISM IN ONLINE COMMUNITY Jurnal Sistem Informasi information sharing online communities culture netnographic |
| title | INFORMATION SHARING AND MECHANISM IN ONLINE COMMUNITY |
| title_full | INFORMATION SHARING AND MECHANISM IN ONLINE COMMUNITY |
| title_fullStr | INFORMATION SHARING AND MECHANISM IN ONLINE COMMUNITY |
| title_full_unstemmed | INFORMATION SHARING AND MECHANISM IN ONLINE COMMUNITY |
| title_short | INFORMATION SHARING AND MECHANISM IN ONLINE COMMUNITY |
| title_sort | information sharing and mechanism in online community |
| topic | information sharing online communities culture netnographic |
| url | http://jsi1.cs.ui.ac.id/index.php/jsi/article/view/828 |
| work_keys_str_mv | AT septianeandriane informationsharingandmechanisminonlinecommunity AT aveadrianapinem informationsharingandmechanisminonlinecommunity AT putuwurihandayani informationsharingandmechanisminonlinecommunity |