Nursing leadership during COVID-19: Enhancing patient, family and workforce experience
The global COVID-19 pandemic has challenged nurse leaders in ways that one could not imagine six months ago. Along with ongoing priorities of providing high quality, cost-effective and safe care, nurse leaders are also committed to creating environments that support excellence in patient and family...
| Main Authors: | , , , , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Beryl Institute
2020-08-01
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| Series: | Patient Experience Journal |
| Subjects: | |
| Online Access: | https://pxjournal.org/journal/vol7/iss2/27 |
| _version_ | 1798033215572672512 |
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| author | Anne Aquilia Karen Grimley Barbara Jacobs Maryellen Kosturko Jerry Mansfield Charlotte Mathers Peggie Parniawski Laura Wood Victoria Niederhauser |
| author_facet | Anne Aquilia Karen Grimley Barbara Jacobs Maryellen Kosturko Jerry Mansfield Charlotte Mathers Peggie Parniawski Laura Wood Victoria Niederhauser |
| author_sort | Anne Aquilia |
| collection | DOAJ |
| description | The global COVID-19 pandemic has challenged nurse leaders in ways that one could not imagine six months ago. Along with ongoing priorities of providing high quality, cost-effective and safe care, nurse leaders are also committed to creating environments that support excellence in patient and family experience. This article will provide exemplars of how nurse leaders used decisive decision-making, adapted to novel situations and issues, ensured reliable and safe delivery of care and engaged patients, families and their workforce to create excellent experiences of care during the pandemic. Throughout this crisis, nurse leaders have learned how to grapple with quick and often uncertain decision-making, adapted ways to engage patient and family amidst new care situations and operational policies, delivered care reliably with ever changing metrics and measures and created environments to support and bring smiles to nurses and other health care staff. New opportunities to care for and positively engage patients and families have emerged.
<strong>Experience Framework</strong>
This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership">Access other resources</a> related to this lens</li> </ul> |
| first_indexed | 2024-04-11T20:26:47Z |
| format | Article |
| id | doaj.art-1ae6a1dd6acb4716bdee5c9205b79d96 |
| institution | Directory Open Access Journal |
| issn | 2372-0247 |
| language | English |
| last_indexed | 2024-04-11T20:26:47Z |
| publishDate | 2020-08-01 |
| publisher | The Beryl Institute |
| record_format | Article |
| series | Patient Experience Journal |
| spelling | doaj.art-1ae6a1dd6acb4716bdee5c9205b79d962022-12-22T04:04:38ZengThe Beryl InstitutePatient Experience Journal2372-02472020-08-01Nursing leadership during COVID-19: Enhancing patient, family and workforce experienceAnne AquiliaKaren GrimleyBarbara JacobsMaryellen KosturkoJerry MansfieldCharlotte MathersPeggie ParniawskiLaura WoodVictoria NiederhauserThe global COVID-19 pandemic has challenged nurse leaders in ways that one could not imagine six months ago. Along with ongoing priorities of providing high quality, cost-effective and safe care, nurse leaders are also committed to creating environments that support excellence in patient and family experience. This article will provide exemplars of how nurse leaders used decisive decision-making, adapted to novel situations and issues, ensured reliable and safe delivery of care and engaged patients, families and their workforce to create excellent experiences of care during the pandemic. Throughout this crisis, nurse leaders have learned how to grapple with quick and often uncertain decision-making, adapted ways to engage patient and family amidst new care situations and operational policies, delivered care reliably with ever changing metrics and measures and created environments to support and bring smiles to nurses and other health care staff. New opportunities to care for and positively engage patients and families have emerged. <strong>Experience Framework</strong> This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership">Access other resources</a> related to this lens</li> </ul>https://pxjournal.org/journal/vol7/iss2/27nursenurse leaderpatient experiencecovid-19crisis leadershiphigh reliability |
| spellingShingle | Anne Aquilia Karen Grimley Barbara Jacobs Maryellen Kosturko Jerry Mansfield Charlotte Mathers Peggie Parniawski Laura Wood Victoria Niederhauser Nursing leadership during COVID-19: Enhancing patient, family and workforce experience Patient Experience Journal nurse nurse leader patient experience covid-19 crisis leadership high reliability |
| title | Nursing leadership during COVID-19: Enhancing patient, family and workforce experience |
| title_full | Nursing leadership during COVID-19: Enhancing patient, family and workforce experience |
| title_fullStr | Nursing leadership during COVID-19: Enhancing patient, family and workforce experience |
| title_full_unstemmed | Nursing leadership during COVID-19: Enhancing patient, family and workforce experience |
| title_short | Nursing leadership during COVID-19: Enhancing patient, family and workforce experience |
| title_sort | nursing leadership during covid 19 enhancing patient family and workforce experience |
| topic | nurse nurse leader patient experience covid-19 crisis leadership high reliability |
| url | https://pxjournal.org/journal/vol7/iss2/27 |
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