Socio-technical systems and trust transfer in live streaming e-commerce: analyzing stickiness and purchase intentions with SEM-fsQCA
Live streaming has gained substantial significance in the e-commerce realm, attracting the attention of scholars due to its profound impact on the consumer decision-making journey. However, previous studies have not sufficiently investigated into the complex of marketing strategies through trust tra...
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2024-02-01
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| Series: | Frontiers in Communication |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fcomm.2024.1305409/full |
| _version_ | 1827348993757151232 |
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| author | Yu-Hsin Chang Andri Dayarana K. Silalahi Andri Dayarana K. Silalahi Ixora Javanisa Eunike Dalianus Riantama |
| author_facet | Yu-Hsin Chang Andri Dayarana K. Silalahi Andri Dayarana K. Silalahi Ixora Javanisa Eunike Dalianus Riantama |
| author_sort | Yu-Hsin Chang |
| collection | DOAJ |
| description | Live streaming has gained substantial significance in the e-commerce realm, attracting the attention of scholars due to its profound impact on the consumer decision-making journey. However, previous studies have not sufficiently investigated into the complex of marketing strategies through trust transfer mechanisms and socio-technical aspects, considering the dynamic nature of the live streaming e-commerce environment. Grounded on the socio-technical system theory, this research develops a research framework that centers on the exploration of interactivity, entertainment, and visualization as catalysts for trust transfer in live streaming. Trust transfer is conceptualized as advancing from cognitive trust to affective trust. Cognitive trust is proposed as a mediating factor bridging socio-technical system constructs to affective trust, ultimately shaping stickiness behavior and purchase intention in the live streaming context. To test the hypotheses, this study collected data from 682 participants in Indonesia and employed a hybrid analysis approach, combining SEM and fsQCA. The SEM results confirm that socio-technical system constructs significantly predict cognitive trust but do not directly impact affective trust. Instead, cognitive trust plays a full mediating role in transforming trust rooted in emotional bonds within the live streaming environment. Furthermore, both cognitive and affective trust exhibit a significant influence on the formation of stickiness behavior and the driving of purchase intention in the domain of live streaming e-commerce. The findings from fsQCA validate diverse configurations that shape stickiness behaviors and purchase intention, enriching marketing and communication strategies within the live streaming context. Additionally, the fsQCA configurations suggest varying conditions for high and low desired outcomes in stickiness and purchase intention, offering a comprehensive understanding of consumer behavior in live streaming e-commerce. This research makes substantial contributions to both theoretical understanding and marketing practice by providing an extensive discussion of configuration combinations that offer enhanced insights into the study's findings. |
| first_indexed | 2024-03-08T00:21:39Z |
| format | Article |
| id | doaj.art-1b019670a89d46a1b9d0d1a7ad16cbc9 |
| institution | Directory Open Access Journal |
| issn | 2297-900X |
| language | English |
| last_indexed | 2024-03-08T00:21:39Z |
| publishDate | 2024-02-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Communication |
| spelling | doaj.art-1b019670a89d46a1b9d0d1a7ad16cbc92024-02-16T04:41:36ZengFrontiers Media S.A.Frontiers in Communication2297-900X2024-02-01910.3389/fcomm.2024.13054091305409Socio-technical systems and trust transfer in live streaming e-commerce: analyzing stickiness and purchase intentions with SEM-fsQCAYu-Hsin Chang0Andri Dayarana K. Silalahi1Andri Dayarana K. Silalahi2Ixora Javanisa Eunike3Dalianus Riantama4Department of Marketing and Logistics Management, Chaoyang University of Technology, Taichung, TaiwanDepartment of Business Administration, College of Management, Chaoyang University of Technology, Taichung, TaiwanMaster of Management Program, Graduate Program, University of HKBP Nommensen, Medan, IndonesiaMaster of Management Program, Graduate Program, University of HKBP Nommensen, Medan, IndonesiaManagement Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, IndonesiaLive streaming has gained substantial significance in the e-commerce realm, attracting the attention of scholars due to its profound impact on the consumer decision-making journey. However, previous studies have not sufficiently investigated into the complex of marketing strategies through trust transfer mechanisms and socio-technical aspects, considering the dynamic nature of the live streaming e-commerce environment. Grounded on the socio-technical system theory, this research develops a research framework that centers on the exploration of interactivity, entertainment, and visualization as catalysts for trust transfer in live streaming. Trust transfer is conceptualized as advancing from cognitive trust to affective trust. Cognitive trust is proposed as a mediating factor bridging socio-technical system constructs to affective trust, ultimately shaping stickiness behavior and purchase intention in the live streaming context. To test the hypotheses, this study collected data from 682 participants in Indonesia and employed a hybrid analysis approach, combining SEM and fsQCA. The SEM results confirm that socio-technical system constructs significantly predict cognitive trust but do not directly impact affective trust. Instead, cognitive trust plays a full mediating role in transforming trust rooted in emotional bonds within the live streaming environment. Furthermore, both cognitive and affective trust exhibit a significant influence on the formation of stickiness behavior and the driving of purchase intention in the domain of live streaming e-commerce. The findings from fsQCA validate diverse configurations that shape stickiness behaviors and purchase intention, enriching marketing and communication strategies within the live streaming context. Additionally, the fsQCA configurations suggest varying conditions for high and low desired outcomes in stickiness and purchase intention, offering a comprehensive understanding of consumer behavior in live streaming e-commerce. This research makes substantial contributions to both theoretical understanding and marketing practice by providing an extensive discussion of configuration combinations that offer enhanced insights into the study's findings.https://www.frontiersin.org/articles/10.3389/fcomm.2024.1305409/fulle-commercefsQCAlive streamingsocio-technical system theorytrust transfer |
| spellingShingle | Yu-Hsin Chang Andri Dayarana K. Silalahi Andri Dayarana K. Silalahi Ixora Javanisa Eunike Dalianus Riantama Socio-technical systems and trust transfer in live streaming e-commerce: analyzing stickiness and purchase intentions with SEM-fsQCA Frontiers in Communication e-commerce fsQCA live streaming socio-technical system theory trust transfer |
| title | Socio-technical systems and trust transfer in live streaming e-commerce: analyzing stickiness and purchase intentions with SEM-fsQCA |
| title_full | Socio-technical systems and trust transfer in live streaming e-commerce: analyzing stickiness and purchase intentions with SEM-fsQCA |
| title_fullStr | Socio-technical systems and trust transfer in live streaming e-commerce: analyzing stickiness and purchase intentions with SEM-fsQCA |
| title_full_unstemmed | Socio-technical systems and trust transfer in live streaming e-commerce: analyzing stickiness and purchase intentions with SEM-fsQCA |
| title_short | Socio-technical systems and trust transfer in live streaming e-commerce: analyzing stickiness and purchase intentions with SEM-fsQCA |
| title_sort | socio technical systems and trust transfer in live streaming e commerce analyzing stickiness and purchase intentions with sem fsqca |
| topic | e-commerce fsQCA live streaming socio-technical system theory trust transfer |
| url | https://www.frontiersin.org/articles/10.3389/fcomm.2024.1305409/full |
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