Innovative Business Process Reengineering Adoption: Framework of Big Data Sentiment, Improving Customers’ Service Level Agreement

Social media is now regarded as the most valuable source of data for trend analysis and innovative business process reengineering preferences. Data made accessible through social media can be utilized for a variety of purposes, such as by an entrepreneur who wants to learn more about the market they...

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Bibliographic Details
Main Authors: Heru Susanto, Aida Sari, Fang-Yie Leu
Format: Article
Language:English
Published: MDPI AG 2022-12-01
Series:Big Data and Cognitive Computing
Subjects:
Online Access:https://www.mdpi.com/2504-2289/6/4/151