A performance measurement using balanced scorecard and structural equation modeling
During the past few years, balanced scorecard (BSC) has been widely used as a promising method for performance measurement. BSC studies organizations in terms of four perspectives including customer, internal processes, learning and growth and financial figures. This paper presents a hybrid of BSC a...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Growing Science
2014-02-01
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| Series: | Management Science Letters |
| Subjects: | |
| Online Access: | http://www.growingscience.com/msl/Vol4/msl_2013_389.pdf |
| _version_ | 1811264127025283072 |
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| author | Rosha Makvandi Payam Makvandi |
| author_facet | Rosha Makvandi Payam Makvandi |
| author_sort | Rosha Makvandi |
| collection | DOAJ |
| description | During the past few years, balanced scorecard (BSC) has been widely used as a promising method for performance measurement. BSC studies organizations in terms of four perspectives including customer, internal processes, learning and growth and financial figures. This paper presents a hybrid of BSC and structural equation modeling (SEM) to measure the performance of an Iranian university in province of Alborz, Iran. The proposed study of this paper uses this conceptual method, designs a questionnaire and distributes it among some university students and professors. Using SEM technique, the survey analyzes the data and the results indicate that the university did poorly in terms of all four perspectives. The survey extracts necessary target improvement by presenting necessary attributes for performance improvement. |
| first_indexed | 2024-04-12T19:58:32Z |
| format | Article |
| id | doaj.art-1d502dee050647a5a2722d388e84f432 |
| institution | Directory Open Access Journal |
| issn | 1923-2934 1923-9343 |
| language | English |
| last_indexed | 2024-04-12T19:58:32Z |
| publishDate | 2014-02-01 |
| publisher | Growing Science |
| record_format | Article |
| series | Management Science Letters |
| spelling | doaj.art-1d502dee050647a5a2722d388e84f4322022-12-22T03:18:36ZengGrowing ScienceManagement Science Letters1923-29341923-93432014-02-014236336810.5267/j.msl.2013.12.015A performance measurement using balanced scorecard and structural equation modelingRosha MakvandiPayam Makvandi During the past few years, balanced scorecard (BSC) has been widely used as a promising method for performance measurement. BSC studies organizations in terms of four perspectives including customer, internal processes, learning and growth and financial figures. This paper presents a hybrid of BSC and structural equation modeling (SEM) to measure the performance of an Iranian university in province of Alborz, Iran. The proposed study of this paper uses this conceptual method, designs a questionnaire and distributes it among some university students and professors. Using SEM technique, the survey analyzes the data and the results indicate that the university did poorly in terms of all four perspectives. The survey extracts necessary target improvement by presenting necessary attributes for performance improvement.http://www.growingscience.com/msl/Vol4/msl_2013_389.pdfBSCBalanced scorecardPerformance measurement |
| spellingShingle | Rosha Makvandi Payam Makvandi A performance measurement using balanced scorecard and structural equation modeling Management Science Letters BSC Balanced scorecard Performance measurement |
| title | A performance measurement using balanced scorecard and structural equation modeling |
| title_full | A performance measurement using balanced scorecard and structural equation modeling |
| title_fullStr | A performance measurement using balanced scorecard and structural equation modeling |
| title_full_unstemmed | A performance measurement using balanced scorecard and structural equation modeling |
| title_short | A performance measurement using balanced scorecard and structural equation modeling |
| title_sort | performance measurement using balanced scorecard and structural equation modeling |
| topic | BSC Balanced scorecard Performance measurement |
| url | http://www.growingscience.com/msl/Vol4/msl_2013_389.pdf |
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