IMPACT OF PSYCHOLOGICAL EMPOWERMENT ON THE PERFORMANCE OF EMPLOYEES IN THE FOUR- AND FIVE-STAR HOTEL SECTOR IN THE DEAD SEA–JORDAN TOURIST AREA
This study aims to identify the influence of psychological empowerment dimensions (i.e., meaning, impact, competence, and self-determination) on employee performance. The current research also intends to explore whether the educational level of employees affects the relationship between psychology e...
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| Format: | Article |
| Language: | English |
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Editura Universităţii din Oradea
2020-07-01
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| Series: | Geo Journal of Tourism and Geosites |
| Subjects: | |
| Online Access: | http://gtg.webhost.uoradea.ro/PDF/GTG-2spl-2020/gtg.302spl16-520.pdf |
| _version_ | 1818160220494364672 |
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| author | Issam Mohammad AL-MAKHADMAH Bashar M. AL NAJDAWI Imad Mohmad AL-MUALA |
| author_facet | Issam Mohammad AL-MAKHADMAH Bashar M. AL NAJDAWI Imad Mohmad AL-MUALA |
| author_sort | Issam Mohammad AL-MAKHADMAH |
| collection | DOAJ |
| description | This study aims to identify the influence of psychological empowerment dimensions (i.e., meaning, impact, competence, and self-determination) on employee performance. The current research also intends to explore whether the educational level of employees affects the relationship between psychology empowerment and their performance in hotels. This study uses exploratory analysis questionnaire developed from previous studies. Sample (n = 200) was selected from employees in four- and five-star hotels in the Dead Sea tourism area. Results indicate that meaning and self-determination have an impact on the performance of employees, whereas impact and competence have no effect on their performance. In addition, education level significantly moderates the relationship between impact and employee performance but did not modify the relationship among meaning, competence, and self-determination. This study believes that focus should be provided to considerably empower hotel employees to achieve the hotel goals. Lastly, the current research enriches the knowledge base of specialized departments and researchers specializing in the performance of employees in service organizations and hotels in Jordan. |
| first_indexed | 2024-12-11T15:58:25Z |
| format | Article |
| id | doaj.art-1d5151c57f0f4750a7b6476eb9b85335 |
| institution | Directory Open Access Journal |
| issn | 2065-0817 |
| language | English |
| last_indexed | 2024-12-11T15:58:25Z |
| publishDate | 2020-07-01 |
| publisher | Editura Universităţii din Oradea |
| record_format | Article |
| series | Geo Journal of Tourism and Geosites |
| spelling | doaj.art-1d5151c57f0f4750a7b6476eb9b853352022-12-22T00:59:21ZengEditura Universităţii din OradeaGeo Journal of Tourism and Geosites2065-08172020-07-01302 supplement89690410.30892/gtg.302spl16-520IMPACT OF PSYCHOLOGICAL EMPOWERMENT ON THE PERFORMANCE OF EMPLOYEES IN THE FOUR- AND FIVE-STAR HOTEL SECTOR IN THE DEAD SEA–JORDAN TOURIST AREAIssam Mohammad AL-MAKHADMAH0Bashar M. AL NAJDAWI 1Imad Mohmad AL-MUALA2Al-Balqa Applied University, Tourism Management Department, Ajloun College, Jordan, e-mail: isammakhadmeh@bau.edu.joAl-Balqa Applied University, Aqaba University College, Aqaba City, Jordan - Head of Hotel Management & Tourism Science Department, e-mail: najdawi@bau.edu.joAmman Arab University, Business Administration Department, Faculty of Business, Amman, Jordan; e-mail: almuala@aau.edu.joThis study aims to identify the influence of psychological empowerment dimensions (i.e., meaning, impact, competence, and self-determination) on employee performance. The current research also intends to explore whether the educational level of employees affects the relationship between psychology empowerment and their performance in hotels. This study uses exploratory analysis questionnaire developed from previous studies. Sample (n = 200) was selected from employees in four- and five-star hotels in the Dead Sea tourism area. Results indicate that meaning and self-determination have an impact on the performance of employees, whereas impact and competence have no effect on their performance. In addition, education level significantly moderates the relationship between impact and employee performance but did not modify the relationship among meaning, competence, and self-determination. This study believes that focus should be provided to considerably empower hotel employees to achieve the hotel goals. Lastly, the current research enriches the knowledge base of specialized departments and researchers specializing in the performance of employees in service organizations and hotels in Jordan.http://gtg.webhost.uoradea.ro/PDF/GTG-2spl-2020/gtg.302spl16-520.pdfpsychology empowermentperformancehotel sectordead sea |
| spellingShingle | Issam Mohammad AL-MAKHADMAH Bashar M. AL NAJDAWI Imad Mohmad AL-MUALA IMPACT OF PSYCHOLOGICAL EMPOWERMENT ON THE PERFORMANCE OF EMPLOYEES IN THE FOUR- AND FIVE-STAR HOTEL SECTOR IN THE DEAD SEA–JORDAN TOURIST AREA Geo Journal of Tourism and Geosites psychology empowerment performance hotel sector dead sea |
| title | IMPACT OF PSYCHOLOGICAL EMPOWERMENT ON THE PERFORMANCE OF EMPLOYEES IN THE FOUR- AND FIVE-STAR HOTEL SECTOR IN THE DEAD SEA–JORDAN TOURIST AREA |
| title_full | IMPACT OF PSYCHOLOGICAL EMPOWERMENT ON THE PERFORMANCE OF EMPLOYEES IN THE FOUR- AND FIVE-STAR HOTEL SECTOR IN THE DEAD SEA–JORDAN TOURIST AREA |
| title_fullStr | IMPACT OF PSYCHOLOGICAL EMPOWERMENT ON THE PERFORMANCE OF EMPLOYEES IN THE FOUR- AND FIVE-STAR HOTEL SECTOR IN THE DEAD SEA–JORDAN TOURIST AREA |
| title_full_unstemmed | IMPACT OF PSYCHOLOGICAL EMPOWERMENT ON THE PERFORMANCE OF EMPLOYEES IN THE FOUR- AND FIVE-STAR HOTEL SECTOR IN THE DEAD SEA–JORDAN TOURIST AREA |
| title_short | IMPACT OF PSYCHOLOGICAL EMPOWERMENT ON THE PERFORMANCE OF EMPLOYEES IN THE FOUR- AND FIVE-STAR HOTEL SECTOR IN THE DEAD SEA–JORDAN TOURIST AREA |
| title_sort | impact of psychological empowerment on the performance of employees in the four and five star hotel sector in the dead sea jordan tourist area |
| topic | psychology empowerment performance hotel sector dead sea |
| url | http://gtg.webhost.uoradea.ro/PDF/GTG-2spl-2020/gtg.302spl16-520.pdf |
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