Influence of TQM Practices and Service Innovation Types on Performances of the IT Romanian Companies

Influence of TQM Practices and Service Innovation Types on Performances of the IT Romanian Companies

This paper presents a mathematical model intended to investigate the influence of TQM andservice innovation types on service companies performance. The company performance is regardedas the model output and is built out of the financial performance and the non-financialperformance. The two performan...

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Bibliographic Details
Main Authors: Mateescu Mihaela, Muscalu Sabin, Bozga Raluca
Format: Article
Language:English
Published: Ovidius University Press 2017-01-01
Series:Ovidius University Annals: Economic Sciences Series
Subjects:
mathematical model
service innovation
TQM
competitive advantage
Online Access:http://stec.univ-ovidius.ro/html/anale/ENG/2017/Section-IV/9.pdf

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