The role of rehearsal in a novel call center-type task
Laboratory research has long demonstrated the disruptive effects of background sound to task performance yet the real-world implications of such effects are less well known. We report two experiments that demonstrate the importance of the role of rehearsal to a novel call center-type task. In Experi...
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Wolters Kluwer Medknow Publications
2012-01-01
|
| Series: | Noise and Health |
| Subjects: | |
| Online Access: | http://www.noiseandhealth.org/article.asp?issn=1463-1741;year=2012;volume=14;issue=56;spage=1;epage=5;aulast=Perham |
| _version_ | 1818422526299078656 |
|---|---|
| author | Nick Perham Simon Banbury |
| author_facet | Nick Perham Simon Banbury |
| author_sort | Nick Perham |
| collection | DOAJ |
| description | Laboratory research has long demonstrated the disruptive effects of background sound to task performance yet the real-world implications of such effects are less well known. We report two experiments that demonstrate the importance of the role of rehearsal to a novel call center-type task. In Experiment 1, performance of a novel train timetable task-in which participants identified four train journeys following presentation of train journey information-was disrupted by realistic office noise. However, in Experiment 2, when the need for rehearsal was reduced by presenting the information and the timetable at the same time, no disruption occurred . Results are discussed in terms of interference-by-process and interference-by-content approaches to short-term memory. |
| first_indexed | 2024-12-14T13:27:39Z |
| format | Article |
| id | doaj.art-1dc9087a50bf4d93a43a0dc9ad395c08 |
| institution | Directory Open Access Journal |
| issn | 1463-1741 1998-4030 |
| language | English |
| last_indexed | 2024-12-14T13:27:39Z |
| publishDate | 2012-01-01 |
| publisher | Wolters Kluwer Medknow Publications |
| record_format | Article |
| series | Noise and Health |
| spelling | doaj.art-1dc9087a50bf4d93a43a0dc9ad395c082022-12-21T22:59:47ZengWolters Kluwer Medknow PublicationsNoise and Health1463-17411998-40302012-01-0114561510.4103/1463-1741.93308The role of rehearsal in a novel call center-type taskNick PerhamSimon BanburyLaboratory research has long demonstrated the disruptive effects of background sound to task performance yet the real-world implications of such effects are less well known. We report two experiments that demonstrate the importance of the role of rehearsal to a novel call center-type task. In Experiment 1, performance of a novel train timetable task-in which participants identified four train journeys following presentation of train journey information-was disrupted by realistic office noise. However, in Experiment 2, when the need for rehearsal was reduced by presenting the information and the timetable at the same time, no disruption occurred . Results are discussed in terms of interference-by-process and interference-by-content approaches to short-term memory.http://www.noiseandhealth.org/article.asp?issn=1463-1741;year=2012;volume=14;issue=56;spage=1;epage=5;aulast=PerhamIrrelevant soundnoiseseriation |
| spellingShingle | Nick Perham Simon Banbury The role of rehearsal in a novel call center-type task Noise and Health Irrelevant sound noise seriation |
| title | The role of rehearsal in a novel call center-type task |
| title_full | The role of rehearsal in a novel call center-type task |
| title_fullStr | The role of rehearsal in a novel call center-type task |
| title_full_unstemmed | The role of rehearsal in a novel call center-type task |
| title_short | The role of rehearsal in a novel call center-type task |
| title_sort | role of rehearsal in a novel call center type task |
| topic | Irrelevant sound noise seriation |
| url | http://www.noiseandhealth.org/article.asp?issn=1463-1741;year=2012;volume=14;issue=56;spage=1;epage=5;aulast=Perham |
| work_keys_str_mv | AT nickperham theroleofrehearsalinanovelcallcentertypetask AT simonbanbury theroleofrehearsalinanovelcallcentertypetask AT nickperham roleofrehearsalinanovelcallcentertypetask AT simonbanbury roleofrehearsalinanovelcallcentertypetask |