Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study
Abstract Background Patients and users experiences are useful for monitoring the quality of the hospital provisions and to improve health care delivery. Research results on associations between parental satisfaction and their socio-demographic status are inconclusive. We have also found a scarcity o...
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
BMC
2019-01-01
|
| Series: | BMC Health Services Research |
| Subjects: | |
| Online Access: | http://link.springer.com/article/10.1186/s12913-018-3854-7 |
| _version_ | 1818613171913490432 |
|---|---|
| author | Inger Hilde Hagen Valentina Cabral Iversen Erik Nesset Roderick Orner Marit Følsvik Svindseth |
| author_facet | Inger Hilde Hagen Valentina Cabral Iversen Erik Nesset Roderick Orner Marit Følsvik Svindseth |
| author_sort | Inger Hilde Hagen |
| collection | DOAJ |
| description | Abstract Background Patients and users experiences are useful for monitoring the quality of the hospital provisions and to improve health care delivery. Research results on associations between parental satisfaction and their socio-demographic status are inconclusive. We have also found a scarcity of research on the associations between parental satisfaction and standards of neonatal intensive care (NICU) services. We used the Neonatal Satisfaction Survey (NSS-8) to collect data to explore associations between parental satisfaction and socio-demographic variables and, associations between parents’ satisfaction and NICU care-services. Methods A total of 568 parents from six different NICUs geographically dispersed in Norway completed the (NSS-8). All responses were rated and analysed using nonparametric analyses and logistic regression. Results Support from families and friends is the most important sociodemographic area which links to reported levels of parental satisfaction. The most important areas for parents’ satisfaction with NICU care services include the decision making processes regarding the infant, respect and empathy from staff, and the continuity of treatment and care. Parents were least satisfied with how NICUs facilitate ongoing care for siblings, parents and infants during later stages of their hospital stay. Parents reported being in need of more guidance and training in meeting their child’s needs. Conclusion To increase and sustain parents’ satisfaction with NICU care considerations should be given to separate elements of the total provision made for affected families. This study suggests that health personnel could address the needs of all family members as these evolve through phases of their stays in hospitals; be more attentive to parents with very preterm infants and parents with long NICU admissions; provide support to siblings; and give more attention to parents’ needs for continuity of care, follow-up, and information. |
| first_indexed | 2024-12-16T15:57:53Z |
| format | Article |
| id | doaj.art-1ddf8574f75c44bd9cf543ff0066da54 |
| institution | Directory Open Access Journal |
| issn | 1472-6963 |
| language | English |
| last_indexed | 2024-12-16T15:57:53Z |
| publishDate | 2019-01-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Health Services Research |
| spelling | doaj.art-1ddf8574f75c44bd9cf543ff0066da542022-12-21T22:25:31ZengBMCBMC Health Services Research1472-69632019-01-0119111210.1186/s12913-018-3854-7Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional studyInger Hilde Hagen0Valentina Cabral Iversen1Erik Nesset2Roderick Orner3Marit Følsvik Svindseth4NTNU Norwegian University of Science and TechnologySt Olav’s University Hospital HF, Tiller District Psychiatric CenterNTNU Norwegian University of Science and TechnologyCollege of Social Science. University of LincolnNTNU Norwegian University of Science and TechnologyAbstract Background Patients and users experiences are useful for monitoring the quality of the hospital provisions and to improve health care delivery. Research results on associations between parental satisfaction and their socio-demographic status are inconclusive. We have also found a scarcity of research on the associations between parental satisfaction and standards of neonatal intensive care (NICU) services. We used the Neonatal Satisfaction Survey (NSS-8) to collect data to explore associations between parental satisfaction and socio-demographic variables and, associations between parents’ satisfaction and NICU care-services. Methods A total of 568 parents from six different NICUs geographically dispersed in Norway completed the (NSS-8). All responses were rated and analysed using nonparametric analyses and logistic regression. Results Support from families and friends is the most important sociodemographic area which links to reported levels of parental satisfaction. The most important areas for parents’ satisfaction with NICU care services include the decision making processes regarding the infant, respect and empathy from staff, and the continuity of treatment and care. Parents were least satisfied with how NICUs facilitate ongoing care for siblings, parents and infants during later stages of their hospital stay. Parents reported being in need of more guidance and training in meeting their child’s needs. Conclusion To increase and sustain parents’ satisfaction with NICU care considerations should be given to separate elements of the total provision made for affected families. This study suggests that health personnel could address the needs of all family members as these evolve through phases of their stays in hospitals; be more attentive to parents with very preterm infants and parents with long NICU admissions; provide support to siblings; and give more attention to parents’ needs for continuity of care, follow-up, and information.http://link.springer.com/article/10.1186/s12913-018-3854-7NICUParentsSatisfactionFamily-centred care |
| spellingShingle | Inger Hilde Hagen Valentina Cabral Iversen Erik Nesset Roderick Orner Marit Følsvik Svindseth Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study BMC Health Services Research NICU Parents Satisfaction Family-centred care |
| title | Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study |
| title_full | Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study |
| title_fullStr | Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study |
| title_full_unstemmed | Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study |
| title_short | Parental satisfaction with neonatal intensive care units: a quantitative cross-sectional study |
| title_sort | parental satisfaction with neonatal intensive care units a quantitative cross sectional study |
| topic | NICU Parents Satisfaction Family-centred care |
| url | http://link.springer.com/article/10.1186/s12913-018-3854-7 |
| work_keys_str_mv | AT ingerhildehagen parentalsatisfactionwithneonatalintensivecareunitsaquantitativecrosssectionalstudy AT valentinacabraliversen parentalsatisfactionwithneonatalintensivecareunitsaquantitativecrosssectionalstudy AT eriknesset parentalsatisfactionwithneonatalintensivecareunitsaquantitativecrosssectionalstudy AT roderickorner parentalsatisfactionwithneonatalintensivecareunitsaquantitativecrosssectionalstudy AT maritfølsviksvindseth parentalsatisfactionwithneonatalintensivecareunitsaquantitativecrosssectionalstudy |