Caregivers’ Satisfaction toward Under-Five Health Care Services Provided at Primary Health Care Centers in Al Karkh, Baghdad, 2020
Background: Satisfied caregivers are more likely to return for further care and to recommend the primary health care center services to others. Satisfied caregivers usually are compliant with the medical provider advice and the recommended treatment plan. Compliance will eventually lead to better he...
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| Format: | Article |
| Language: | English |
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College of Medicine University of Baghdad
2022-01-01
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| Series: | مجلة كلية الطب |
| Subjects: | |
| Online Access: | https://iqjmc.uobaghdad.edu.iq/index.php/19JFacMedBaghdad36/article/view/1870 |
| _version_ | 1827394017181040640 |
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| author | Lamia D. Bahaa Al Deen Abeer Abdulkareem Fadhel |
| author_facet | Lamia D. Bahaa Al Deen Abeer Abdulkareem Fadhel |
| author_sort | Lamia D. Bahaa Al Deen |
| collection | DOAJ |
| description | Background: Satisfied caregivers are more likely to return for further care and to recommend the primary health care center services to others. Satisfied caregivers usually are compliant with the medical provider advice and the recommended treatment plan. Compliance will eventually lead to better health outcomes.
Method: A cross-sectional study with an analytic element was conducted during the period from the beginning of July to the end of September 2020. A convenient sample was collected from six primary health care centers in Al-Karkh side of Baghdad city where caregivers who attend those centers with their children for under-five health care services were interviewed using a structured questionnaire.Objective: To measure the caregivers’ satisfaction toward under-five health care services at primary health care centers in Baghdad Al-Karkh and their association with certain socio-demographic characteristics.
Results: A total of 500 caregivers were interviewed during the study period, the overall satisfaction was (64%). Caregivers were satisfied with primary health care centers cleanliness (77.8%), while they were highly dissatisfied with the communication with the nurses (78.8%), with the waiting time for a routine visit (74.6%), with nurses’ antiseptic methods (59.2%), and with the availability and adequacy of their children’s vaccines (65.4%).
Conclusions: The level of satisfaction of caregivers with under-five health care services provided at primary health care centers was relatively low. The study revealed that the less educated and older caregivers showed a significant higher level of satisfaction. |
| first_indexed | 2024-03-08T17:59:52Z |
| format | Article |
| id | doaj.art-1ed61a88d109417a810d8c5bab999f3a |
| institution | Directory Open Access Journal |
| issn | 0041-9419 2410-8057 |
| language | English |
| last_indexed | 2024-03-08T17:59:52Z |
| publishDate | 2022-01-01 |
| publisher | College of Medicine University of Baghdad |
| record_format | Article |
| series | مجلة كلية الطب |
| spelling | doaj.art-1ed61a88d109417a810d8c5bab999f3a2024-01-02T01:56:19ZengCollege of Medicine University of Baghdadمجلة كلية الطب0041-94192410-80572022-01-0163410.32007/jfacmedbagdad.6341870Caregivers’ Satisfaction toward Under-Five Health Care Services Provided at Primary Health Care Centers in Al Karkh, Baghdad, 2020Lamia D. Bahaa Al Deen0Abeer Abdulkareem Fadhel1Professor at Al Mustansiriyah University/ College of Medicine, Family Medicine and Community Medicine Department.iraqi boardBackground: Satisfied caregivers are more likely to return for further care and to recommend the primary health care center services to others. Satisfied caregivers usually are compliant with the medical provider advice and the recommended treatment plan. Compliance will eventually lead to better health outcomes. Method: A cross-sectional study with an analytic element was conducted during the period from the beginning of July to the end of September 2020. A convenient sample was collected from six primary health care centers in Al-Karkh side of Baghdad city where caregivers who attend those centers with their children for under-five health care services were interviewed using a structured questionnaire.Objective: To measure the caregivers’ satisfaction toward under-five health care services at primary health care centers in Baghdad Al-Karkh and their association with certain socio-demographic characteristics. Results: A total of 500 caregivers were interviewed during the study period, the overall satisfaction was (64%). Caregivers were satisfied with primary health care centers cleanliness (77.8%), while they were highly dissatisfied with the communication with the nurses (78.8%), with the waiting time for a routine visit (74.6%), with nurses’ antiseptic methods (59.2%), and with the availability and adequacy of their children’s vaccines (65.4%). Conclusions: The level of satisfaction of caregivers with under-five health care services provided at primary health care centers was relatively low. The study revealed that the less educated and older caregivers showed a significant higher level of satisfaction.https://iqjmc.uobaghdad.edu.iq/index.php/19JFacMedBaghdad36/article/view/1870Key words: Caregivers’ satisfaction, maternal satisfaction, primary health care services, outcome evaluation, under-five health care services. |
| spellingShingle | Lamia D. Bahaa Al Deen Abeer Abdulkareem Fadhel Caregivers’ Satisfaction toward Under-Five Health Care Services Provided at Primary Health Care Centers in Al Karkh, Baghdad, 2020 مجلة كلية الطب Key words: Caregivers’ satisfaction, maternal satisfaction, primary health care services, outcome evaluation, under-five health care services. |
| title | Caregivers’ Satisfaction toward Under-Five Health Care Services Provided at Primary Health Care Centers in Al Karkh, Baghdad, 2020 |
| title_full | Caregivers’ Satisfaction toward Under-Five Health Care Services Provided at Primary Health Care Centers in Al Karkh, Baghdad, 2020 |
| title_fullStr | Caregivers’ Satisfaction toward Under-Five Health Care Services Provided at Primary Health Care Centers in Al Karkh, Baghdad, 2020 |
| title_full_unstemmed | Caregivers’ Satisfaction toward Under-Five Health Care Services Provided at Primary Health Care Centers in Al Karkh, Baghdad, 2020 |
| title_short | Caregivers’ Satisfaction toward Under-Five Health Care Services Provided at Primary Health Care Centers in Al Karkh, Baghdad, 2020 |
| title_sort | caregivers satisfaction toward under five health care services provided at primary health care centers in al karkh baghdad 2020 |
| topic | Key words: Caregivers’ satisfaction, maternal satisfaction, primary health care services, outcome evaluation, under-five health care services. |
| url | https://iqjmc.uobaghdad.edu.iq/index.php/19JFacMedBaghdad36/article/view/1870 |
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