Quality assessment of services provided by health centers in Mashhad, Iran: SERVQUAL versus HEALTHQUAL scales

Quality assessment of services provided by health centers in Mashhad, Iran: SERVQUAL versus HEALTHQUAL scales

Abstract Background Primary health care is the entry point to the health-care system and regarded as an essential step to achieving universal health coverage. The present study aimed at evaluating the quality of health-care services provided in health centers in Mashhad, Iran. Methods This was a cro...

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Bibliographic Details
Main Authors:	Tahereh Sharifi, Seyede-Elahe Hosseini, Saeed Mohammadpour, Javad Javan-Noughabi, Hosein Ebrahimipour, Elahe Hooshmand
Format:	Article
Language:	English
Published:	BMC 2021-04-01
Series:	BMC Health Services Research
Subjects:	Service quality Health care evaluation Health services research Primary health care Health-care providers
Online Access:	https://doi.org/10.1186/s12913-021-06405-4

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