The long-term user experience of an m-Health application
Low user engagement in m-Health applications has been driving the use of retention techniques that aim to ensure a satisfactory long-term user experience. The aim was to understand the experience of hypertensive patients interacting with a mobile health application for 12 months. A qualitative/expl...
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| Format: | Article |
| Language: | English |
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Instituto de Comunicação e Informação Científica e Tecnológica em Saúde (Icict) da Fundação Oswaldo Cruz (Fiocruz)
2023-12-01
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| Series: | RECIIS |
| Subjects: | |
| Online Access: | https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/3828 |
| _version_ | 1797389797330780160 |
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| author | Jakeline Karla Locatelli Silvana Alba Scortegagna Ana Carolina Bertoletti De Marchi |
| author_facet | Jakeline Karla Locatelli Silvana Alba Scortegagna Ana Carolina Bertoletti De Marchi |
| author_sort | Jakeline Karla Locatelli |
| collection | DOAJ |
| description |
Low user engagement in m-Health applications has been driving the use of retention techniques that aim to ensure a satisfactory long-term user experience. The aim was to understand the experience of hypertensive patients interacting with a mobile health application for 12 months. A qualitative/exploratory study was conducted after 12 months, with the same experimental group of participants as the non-randomized controlled clinical trial conducted in 2019. The mean age of the 16 participants was 57 years (SD=8), of which11 were female. All had low socioeconomic and educational levels. Content analysis showed no engagement with the m-health app over time. The main factors contributing to the lack of engagement were; inability of the user to use the app, lack of support and technical problems. When designing m-Health interventions, it is important to understand users' behavioral characteristics, motivations for treatment, level of involvement in health care, and ability to use technology.
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| first_indexed | 2024-03-08T23:01:12Z |
| format | Article |
| id | doaj.art-2047177a9a2340a5acba1f2649c5d26b |
| institution | Directory Open Access Journal |
| issn | 1981-6278 |
| language | English |
| last_indexed | 2024-03-08T23:01:12Z |
| publishDate | 2023-12-01 |
| publisher | Instituto de Comunicação e Informação Científica e Tecnológica em Saúde (Icict) da Fundação Oswaldo Cruz (Fiocruz) |
| record_format | Article |
| series | RECIIS |
| spelling | doaj.art-2047177a9a2340a5acba1f2649c5d26b2023-12-15T17:46:07ZengInstituto de Comunicação e Informação Científica e Tecnológica em Saúde (Icict) da Fundação Oswaldo Cruz (Fiocruz)RECIIS1981-62782023-12-0117410.29397/reciis.v17i4.3828The long-term user experience of an m-Health applicationJakeline Karla Locatelli0Silvana Alba Scortegagna1Ana Carolina Bertoletti De Marchi2The University of Passo Fundo, Health Institute. Passo Fundo, RS, Brazil.The University of Passo Fundo, Health Institute. Passo Fundo, RS, Brazil.The University of Passo Fundo, Health Institute. Passo Fundo, RS, Brazil. Low user engagement in m-Health applications has been driving the use of retention techniques that aim to ensure a satisfactory long-term user experience. The aim was to understand the experience of hypertensive patients interacting with a mobile health application for 12 months. A qualitative/exploratory study was conducted after 12 months, with the same experimental group of participants as the non-randomized controlled clinical trial conducted in 2019. The mean age of the 16 participants was 57 years (SD=8), of which11 were female. All had low socioeconomic and educational levels. Content analysis showed no engagement with the m-health app over time. The main factors contributing to the lack of engagement were; inability of the user to use the app, lack of support and technical problems. When designing m-Health interventions, it is important to understand users' behavioral characteristics, motivations for treatment, level of involvement in health care, and ability to use technology. https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/3828Saúde digitalAutocuidadoExperiência do usuáriom-HealthEngajamento |
| spellingShingle | Jakeline Karla Locatelli Silvana Alba Scortegagna Ana Carolina Bertoletti De Marchi The long-term user experience of an m-Health application RECIIS Saúde digital Autocuidado Experiência do usuário m-Health Engajamento |
| title | The long-term user experience of an m-Health application |
| title_full | The long-term user experience of an m-Health application |
| title_fullStr | The long-term user experience of an m-Health application |
| title_full_unstemmed | The long-term user experience of an m-Health application |
| title_short | The long-term user experience of an m-Health application |
| title_sort | long term user experience of an m health application |
| topic | Saúde digital Autocuidado Experiência do usuário m-Health Engajamento |
| url | https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/3828 |
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