Impact of delays on customers' safety perceptions and behavioral intentions
<p><strong>Purpose:</strong> The main objective of this paper is to examine how the customers' perceptions of delays and safety relate to each other and to behavioral intentions.</p><p><strong>Design/methodology/approach:</strong> We modified a customer...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
OmniaScience
2012-10-01
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| Series: | Journal of Airline and Airport Management |
| Subjects: | |
| Online Access: | http://www.jairm.org/index.php/jairm/article/view/7 |