Patient Satisfaction and Difficulties Encountered with Telemedicine During COVID-19 Pandemic
Objective: To assess patient satisfaction with telemedicine services. To find out the difficulties encountered by patients with telemedicine. To assess whether telemedicine services can be continued in future. Study Design: Cross sectional survey. Place and Duration of Study: The study was conducted...
| Main Author: | |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Riphah International University, Islamabad
2022-09-01
|
| Series: | Journal of Islamic International Medical College |
| Online Access: | https://journals.riphah.edu.pk/index.php/jiimc/article/view/772 |
| _version_ | 1798030919894827008 |
|---|---|
| author | Muhammad Ashraf , Faryal Shoaib , Hashaam Ghafoor , Alishba Ashraf Khan |
| author_facet | Muhammad Ashraf , Faryal Shoaib , Hashaam Ghafoor , Alishba Ashraf Khan |
| author_sort | Muhammad Ashraf , Faryal Shoaib , Hashaam Ghafoor , Alishba Ashraf Khan |
| collection | DOAJ |
| description | Objective: To assess patient satisfaction with telemedicine services. To find out the difficulties encountered by patients with telemedicine. To assess whether telemedicine services can be continued in future.
Study Design: Cross sectional survey.
Place and Duration of Study: The study was conducted at Shifa International Hospital, Islamabad from July 1, 2020, to September 30, 2020.
Materials and Methods: It was a cross-sectional survey in which two hundred patients were interviewed at the end of tele-consultation according to a proforma after taking informed consent and using non-probability consecutive sampling technique. Data was analyzed using SPSS version 22.
Results: Among 200 patients, 61.5% were males and 38.5% were females and the mean age was 43.45 + 11.964 years. 73.5% patients used telemedicine for the first time and 52.0% patients used this service for consultation regarding fever and COVID-19 suspected symptoms. Among these patients, only 6.5% could not clearly hear the voice of doctor during consultation, 6.5% could not clearly see the picture of doctor on screen. 56.5% patients
agreed and 42.0% strongly agreed that telemedicine saves their time, expenditure and prevents the discomfort of travelling to hospital. Most patients (60.5%) were satisfied with the telemedicine services offered. Majority of patients (81.0%) reported that they will recommend telemedicine to others and will use it even after the COVID-19 pandemic.
Conclusion: Study concluded that overall satisfaction level of patients with telemedicine was high. Audio visual connection problems were found in a small percentage of patients. Participants were willing to use this service even after the COVID-19 pandemic and they would recommend others to use telemedicine. |
| first_indexed | 2024-04-11T19:48:55Z |
| format | Article |
| id | doaj.art-2151d4f82a0b4145892a0988b2396c69 |
| institution | Directory Open Access Journal |
| issn | 1815-4018 2410-5422 |
| language | English |
| last_indexed | 2024-04-11T19:48:55Z |
| publishDate | 2022-09-01 |
| publisher | Riphah International University, Islamabad |
| record_format | Article |
| series | Journal of Islamic International Medical College |
| spelling | doaj.art-2151d4f82a0b4145892a0988b2396c692022-12-22T04:06:22ZengRiphah International University, IslamabadJournal of Islamic International Medical College1815-40182410-54222022-09-011732082131168Patient Satisfaction and Difficulties Encountered with Telemedicine During COVID-19 PandemicMuhammad Ashraf , Faryal Shoaib , Hashaam Ghafoor , Alishba Ashraf Khan0Shifa International Hospital, IslamabadObjective: To assess patient satisfaction with telemedicine services. To find out the difficulties encountered by patients with telemedicine. To assess whether telemedicine services can be continued in future. Study Design: Cross sectional survey. Place and Duration of Study: The study was conducted at Shifa International Hospital, Islamabad from July 1, 2020, to September 30, 2020. Materials and Methods: It was a cross-sectional survey in which two hundred patients were interviewed at the end of tele-consultation according to a proforma after taking informed consent and using non-probability consecutive sampling technique. Data was analyzed using SPSS version 22. Results: Among 200 patients, 61.5% were males and 38.5% were females and the mean age was 43.45 + 11.964 years. 73.5% patients used telemedicine for the first time and 52.0% patients used this service for consultation regarding fever and COVID-19 suspected symptoms. Among these patients, only 6.5% could not clearly hear the voice of doctor during consultation, 6.5% could not clearly see the picture of doctor on screen. 56.5% patients agreed and 42.0% strongly agreed that telemedicine saves their time, expenditure and prevents the discomfort of travelling to hospital. Most patients (60.5%) were satisfied with the telemedicine services offered. Majority of patients (81.0%) reported that they will recommend telemedicine to others and will use it even after the COVID-19 pandemic. Conclusion: Study concluded that overall satisfaction level of patients with telemedicine was high. Audio visual connection problems were found in a small percentage of patients. Participants were willing to use this service even after the COVID-19 pandemic and they would recommend others to use telemedicine.https://journals.riphah.edu.pk/index.php/jiimc/article/view/772 |
| spellingShingle | Muhammad Ashraf , Faryal Shoaib , Hashaam Ghafoor , Alishba Ashraf Khan Patient Satisfaction and Difficulties Encountered with Telemedicine During COVID-19 Pandemic Journal of Islamic International Medical College |
| title | Patient Satisfaction and Difficulties Encountered with Telemedicine During COVID-19 Pandemic |
| title_full | Patient Satisfaction and Difficulties Encountered with Telemedicine During COVID-19 Pandemic |
| title_fullStr | Patient Satisfaction and Difficulties Encountered with Telemedicine During COVID-19 Pandemic |
| title_full_unstemmed | Patient Satisfaction and Difficulties Encountered with Telemedicine During COVID-19 Pandemic |
| title_short | Patient Satisfaction and Difficulties Encountered with Telemedicine During COVID-19 Pandemic |
| title_sort | patient satisfaction and difficulties encountered with telemedicine during covid 19 pandemic |
| url | https://journals.riphah.edu.pk/index.php/jiimc/article/view/772 |
| work_keys_str_mv | AT muhammadashraffaryalshoaibhashaamghafooralishbaashrafkhan patientsatisfactionanddifficultiesencounteredwithtelemedicineduringcovid19pandemic |