The effect of product diversity and service quality on loyalty with customer satisfaction as an intervening variable (Study of Toko Pertanian Subur, Pace Nganjuk District)

Customer orientation is one of the solutions to overcome competition between businesses in this era. As many similar businesses have emerged, generating customer loyalty is one of the company’s strategies to compete and increase the sales of products. The objective of this study is to determine the...

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Bibliographic Details
Main Authors: Niamin Nurin Nasikhak, Fani Firmansyah
Format: Article
Language:English
Published: Department of Management, Faculty of Economics and Business, Universitas Surabaya 2021-03-01
Series:Manajemen dan Bisnis
Subjects:
Online Access:https://www.journalmabis.org/mabis/article/view/424