A comprehensive call center supporting safe, efficient operations during a pandemic
Research has shown that a comprehensive call center can support a safe, efficient, and quality experience for patients and their families. When a patient receives a cancer diagnosis, the stakes are already high. Add a pandemic to an immunocompromised patient population and fear escalates. In order t...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Beryl Institute
2020-08-01
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| Series: | Patient Experience Journal |
| Subjects: | |
| Online Access: | https://pxjournal.org/journal/vol7/iss2/18 |