Linking e-hrm practices and organizational outcomes: empirical analysis of line manager’s perception
Purpose - This study seeks to explore the value creation opportunities offered by e-HRM practices. The purpose of this paper is to examine the impact of operational, relational, and transformational e-HRM practices on organizational outcomes by incorporating HRM service quality as an intermediar...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Fundação Escola de Comércio Álvares Penteado
2019-11-01
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| Series: | Revista Brasileira de Gestão De Negócios |
| Subjects: | |
| Online Access: | https://rbgn.fecap.br/RBGN/article/view/3964/pdf |
| Summary: | Purpose - This study seeks to explore the value creation opportunities
offered by e-HRM practices. The purpose of this paper is to examine
the impact of operational, relational, and transformational e-HRM
practices on organizational outcomes by incorporating HRM service
quality as an intermediary value creating factor.
Design/methodology/approach –Line managers of commercial banks
that adopted operational, relational, and transformational e-HRM were
asked to participate in the study. The study used exploratory factor
analysis for scale validation. PLS-SEM was used to validate and test
the conceptual model.
Findings - Drawing on data from a large and new survey, the study
found that operational, relational, and transformational e-HRM
practices have a significant impact on HR service quality and employee
productivity. HRM service quality mediates the relationship between
e-HRM practices and organizational outcomes.
Implications - The study focuses on the relevance of e-HRM practices
for improving organizational effectiveness, leading to competitive
advantage for the firm. It is one of the pioneering studies that explore
the link between e-HRM practices and organizational outcomes by
analyzing the perception of South Asian line managers from the banking
sector. Organizations from developing and developed countries can
extract benefits by designing and implementing e-HRM systems in a
way that supports their workflow. |
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| ISSN: | 1806-4892 1983-0807 |