BUILD PUBLIC TRUST THROUGH EXCELLENT SERVICE IN SCHOOL
This study aims to understand the implementation of excellent service in increasing public trust at SMA Nurul Jadid, Paiton, Probolinggo. This research uses a qualitative case study approach. The data collection technique is done through observation, interviews, and documentation. The data analysis...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Nurul Jadid University, Islamic Faculty
2021-12-01
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| Series: | Al-Tanzim: Jurnal Manajemen Pendidikan Islam |
| Subjects: | |
| Online Access: | https://ejournal.unuja.ac.id/index.php/al-tanzim/article/view/2978 |
| _version_ | 1818239356866920448 |
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| author | M Yunus Abu Bakar Hasan Baharun Maulidatul Hasanah |
| author_facet | M Yunus Abu Bakar Hasan Baharun Maulidatul Hasanah |
| author_sort | M Yunus Abu Bakar |
| collection | DOAJ |
| description | This study aims to understand the implementation of excellent service in increasing public trust at SMA Nurul Jadid, Paiton, Probolinggo. This research uses a qualitative case study approach. The data collection technique is done through observation, interviews, and documentation. The data analysis technique was carried out through data reduction, data exposure, and concluding. The results showed that excellent service at SMA Nurul Jadid was implemented to increase public trust through; tangible modality, creating good communication, in-service training, the interconnection between employees, and an integrated approach to quality service. This research has implications for the importance of excellent service for every educational institution to ensure the loyalty of madrasa residents both internally and externally. |
| first_indexed | 2024-12-12T12:56:15Z |
| format | Article |
| id | doaj.art-2321fdb634964cd7856b96f3b8363677 |
| institution | Directory Open Access Journal |
| issn | 2549-3663 2549-5720 |
| language | English |
| last_indexed | 2024-12-12T12:56:15Z |
| publishDate | 2021-12-01 |
| publisher | Nurul Jadid University, Islamic Faculty |
| record_format | Article |
| series | Al-Tanzim: Jurnal Manajemen Pendidikan Islam |
| spelling | doaj.art-2321fdb634964cd7856b96f3b83636772022-12-22T00:23:53ZengNurul Jadid University, Islamic FacultyAl-Tanzim: Jurnal Manajemen Pendidikan Islam2549-36632549-57202021-12-015310611710.33650/al-tanzim.v5i3.29781007BUILD PUBLIC TRUST THROUGH EXCELLENT SERVICE IN SCHOOLM Yunus Abu Bakar0Hasan Baharun1Maulidatul Hasanah2Islamic Education Department, Universitas Islam Negeri Sunan Ampel, Surabaya, East JavaIslamic Educational Management Department, Universitas Nurul Jadid, Probolinggo, East Java,Islamic Educational Management Department, Universitas Nurul Jadid, Probolinggo, East Java,This study aims to understand the implementation of excellent service in increasing public trust at SMA Nurul Jadid, Paiton, Probolinggo. This research uses a qualitative case study approach. The data collection technique is done through observation, interviews, and documentation. The data analysis technique was carried out through data reduction, data exposure, and concluding. The results showed that excellent service at SMA Nurul Jadid was implemented to increase public trust through; tangible modality, creating good communication, in-service training, the interconnection between employees, and an integrated approach to quality service. This research has implications for the importance of excellent service for every educational institution to ensure the loyalty of madrasa residents both internally and externally.https://ejournal.unuja.ac.id/index.php/al-tanzim/article/view/2978excellent service, public trust, customer loyalty |
| spellingShingle | M Yunus Abu Bakar Hasan Baharun Maulidatul Hasanah BUILD PUBLIC TRUST THROUGH EXCELLENT SERVICE IN SCHOOL Al-Tanzim: Jurnal Manajemen Pendidikan Islam excellent service, public trust, customer loyalty |
| title | BUILD PUBLIC TRUST THROUGH EXCELLENT SERVICE IN SCHOOL |
| title_full | BUILD PUBLIC TRUST THROUGH EXCELLENT SERVICE IN SCHOOL |
| title_fullStr | BUILD PUBLIC TRUST THROUGH EXCELLENT SERVICE IN SCHOOL |
| title_full_unstemmed | BUILD PUBLIC TRUST THROUGH EXCELLENT SERVICE IN SCHOOL |
| title_short | BUILD PUBLIC TRUST THROUGH EXCELLENT SERVICE IN SCHOOL |
| title_sort | build public trust through excellent service in school |
| topic | excellent service, public trust, customer loyalty |
| url | https://ejournal.unuja.ac.id/index.php/al-tanzim/article/view/2978 |
| work_keys_str_mv | AT myunusabubakar buildpublictrustthroughexcellentserviceinschool AT hasanbaharun buildpublictrustthroughexcellentserviceinschool AT maulidatulhasanah buildpublictrustthroughexcellentserviceinschool |