A sharing concept-based cruise service design
<b>Objectives</b> In order to optimize service design and improve the user's voyage experience, the principle, mechanism and method of applying the concept of sharing to the design of a cruise service are studied.<b>Methods</b> Starting from the user's needs, the sh...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Editorial Office of Chinese Journal of Ship Research
2020-10-01
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| Series: | Zhongguo Jianchuan Yanjiu |
| Subjects: | |
| Online Access: | http://html.rhhz.net/ZGJCYJ/html/2020-5-41.htm |
| _version_ | 1828786677189967872 |
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| author | LI Ruyu QIN Fei QIU Furong |
| author_facet | LI Ruyu QIN Fei QIU Furong |
| author_sort | LI Ruyu |
| collection | DOAJ |
| description | <b>Objectives</b> In order to optimize service design and improve the user's voyage experience, the principle, mechanism and method of applying the concept of sharing to the design of a cruise service are studied.<b>Methods</b> Starting from the user's needs, the sharing factor is fully considered in the construction of the cruise service system. User experience mapping, service blueprinting and other methods are used to analyze the problems existing in the cruise service system. Based on the current status of the cruise service design system, the behaviors of users in the process of the cruise service experience are analyzed globally, the demand points and key points are studied, and the failure points, experience points, waiting points and decision points of the user in the service interaction process are explored.<b>Results</b> This paper summarizes the problems existing in the cruise service system and the key factors affecting user experience, and determines the shared content and weight relationship in the design of the cruise service. Finally, the design scheme of the Majestic Princess cruise information sharing service platform is presented as an example.<b>Conclusions</b> The study in this paper can provide references for the construction of more scientific and humanistic cruise service systems. |
| first_indexed | 2024-12-12T00:15:37Z |
| format | Article |
| id | doaj.art-2392565cb00c4c2ca5d9b94ca377e780 |
| institution | Directory Open Access Journal |
| issn | 1673-3185 1673-3185 |
| language | English |
| last_indexed | 2024-12-12T00:15:37Z |
| publishDate | 2020-10-01 |
| publisher | Editorial Office of Chinese Journal of Ship Research |
| record_format | Article |
| series | Zhongguo Jianchuan Yanjiu |
| spelling | doaj.art-2392565cb00c4c2ca5d9b94ca377e7802022-12-22T00:44:51ZengEditorial Office of Chinese Journal of Ship ResearchZhongguo Jianchuan Yanjiu1673-31851673-31852020-10-01155414810.19693/j.issn.1673-3185.01834A sharing concept-based cruise service designLI Ruyu0QIN Fei1QIU Furong2School of Mechanical and Electrical Engineering, Harbin Engineering University, Harbin 150001, ChinaMarine Design and Research Institute of China, Shanghai 200011, ChinaSchool of Mechanical and Electrical Engineering, Harbin Engineering University, Harbin 150001, China<b>Objectives</b> In order to optimize service design and improve the user's voyage experience, the principle, mechanism and method of applying the concept of sharing to the design of a cruise service are studied.<b>Methods</b> Starting from the user's needs, the sharing factor is fully considered in the construction of the cruise service system. User experience mapping, service blueprinting and other methods are used to analyze the problems existing in the cruise service system. Based on the current status of the cruise service design system, the behaviors of users in the process of the cruise service experience are analyzed globally, the demand points and key points are studied, and the failure points, experience points, waiting points and decision points of the user in the service interaction process are explored.<b>Results</b> This paper summarizes the problems existing in the cruise service system and the key factors affecting user experience, and determines the shared content and weight relationship in the design of the cruise service. Finally, the design scheme of the Majestic Princess cruise information sharing service platform is presented as an example.<b>Conclusions</b> The study in this paper can provide references for the construction of more scientific and humanistic cruise service systems.http://html.rhhz.net/ZGJCYJ/html/2020-5-41.htmservice designsharingcruise shipsuser demandservice platform |
| spellingShingle | LI Ruyu QIN Fei QIU Furong A sharing concept-based cruise service design Zhongguo Jianchuan Yanjiu service design sharing cruise ships user demand service platform |
| title | A sharing concept-based cruise service design |
| title_full | A sharing concept-based cruise service design |
| title_fullStr | A sharing concept-based cruise service design |
| title_full_unstemmed | A sharing concept-based cruise service design |
| title_short | A sharing concept-based cruise service design |
| title_sort | sharing concept based cruise service design |
| topic | service design sharing cruise ships user demand service platform |
| url | http://html.rhhz.net/ZGJCYJ/html/2020-5-41.htm |
| work_keys_str_mv | AT liruyu asharingconceptbasedcruiseservicedesign AT qinfei asharingconceptbasedcruiseservicedesign AT qiufurong asharingconceptbasedcruiseservicedesign AT liruyu sharingconceptbasedcruiseservicedesign AT qinfei sharingconceptbasedcruiseservicedesign AT qiufurong sharingconceptbasedcruiseservicedesign |