Robust Appointment Scheduling in Healthcare
The quality and experience of healthcare systems affect the economy and prosperity of cities all over the world. Governments of several countries are struggling to improve the efficiency of their healthcare systems and decrease healthcare spending costs. In this paper, we discuss one of the most cri...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2022-11-01
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| Series: | Mathematics |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2227-7390/10/22/4317 |
| _version_ | 1797464607701336064 |
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| author | Yuan Gao Qian Zhang Chun Kit Lau Bhagwat Ram |
| author_facet | Yuan Gao Qian Zhang Chun Kit Lau Bhagwat Ram |
| author_sort | Yuan Gao |
| collection | DOAJ |
| description | The quality and experience of healthcare systems affect the economy and prosperity of cities all over the world. Governments of several countries are struggling to improve the efficiency of their healthcare systems and decrease healthcare spending costs. In this paper, we discuss one of the most critical and busy processes among healthcare topics: ambulatory care center (ACC) appointment scheduling systems. We investigate the appointment-scheduling issue using a robust optimization framework to minimize operational costs while ensuring the improvement of healthcare service quality. Our findings and insights provide healthcare practitioners with tools to improve operational efficiency and service quality. |
| first_indexed | 2024-03-09T18:10:35Z |
| format | Article |
| id | doaj.art-240f60796a764c7e916caf7a6f28b981 |
| institution | Directory Open Access Journal |
| issn | 2227-7390 |
| language | English |
| last_indexed | 2024-03-09T18:10:35Z |
| publishDate | 2022-11-01 |
| publisher | MDPI AG |
| record_format | Article |
| series | Mathematics |
| spelling | doaj.art-240f60796a764c7e916caf7a6f28b9812023-11-24T09:09:33ZengMDPI AGMathematics2227-73902022-11-011022431710.3390/math10224317Robust Appointment Scheduling in HealthcareYuan Gao0Qian Zhang1Chun Kit Lau2Bhagwat Ram3International Business School, Shaanxi Normal University, Xi’an 710119, ChinaInternational Business School, Shaanxi Normal University, Xi’an 710119, ChinaFaculty of Business and Management, Beijing Normal University—Hong Kong Baptist University United International College, Zhu Hai 519000, ChinaCentre for Digital Transformation, Indian Institute of Management Ahmedabad, Vastrapur, Ahmedabad 380015, IndiaThe quality and experience of healthcare systems affect the economy and prosperity of cities all over the world. Governments of several countries are struggling to improve the efficiency of their healthcare systems and decrease healthcare spending costs. In this paper, we discuss one of the most critical and busy processes among healthcare topics: ambulatory care center (ACC) appointment scheduling systems. We investigate the appointment-scheduling issue using a robust optimization framework to minimize operational costs while ensuring the improvement of healthcare service quality. Our findings and insights provide healthcare practitioners with tools to improve operational efficiency and service quality.https://www.mdpi.com/2227-7390/10/22/4317schedulinghealthcare managementhospital managementoptimizationmathematical programming |
| spellingShingle | Yuan Gao Qian Zhang Chun Kit Lau Bhagwat Ram Robust Appointment Scheduling in Healthcare Mathematics scheduling healthcare management hospital management optimization mathematical programming |
| title | Robust Appointment Scheduling in Healthcare |
| title_full | Robust Appointment Scheduling in Healthcare |
| title_fullStr | Robust Appointment Scheduling in Healthcare |
| title_full_unstemmed | Robust Appointment Scheduling in Healthcare |
| title_short | Robust Appointment Scheduling in Healthcare |
| title_sort | robust appointment scheduling in healthcare |
| topic | scheduling healthcare management hospital management optimization mathematical programming |
| url | https://www.mdpi.com/2227-7390/10/22/4317 |
| work_keys_str_mv | AT yuangao robustappointmentschedulinginhealthcare AT qianzhang robustappointmentschedulinginhealthcare AT chunkitlau robustappointmentschedulinginhealthcare AT bhagwatram robustappointmentschedulinginhealthcare |