Assessing the social impacts of the COVID-19 crisis using phone helplines. The case of the Balearic Islands, Spain
BackgroundCrises and health policies to tackle them can increase health inequalities. We explored the scope and usefulness of helplines set up during the COVID-19 crisis and characterised the vulnerability of their users. This study explored the geographic and socioeconomic effects of the telephone...
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| Format: | Article |
| Language: | English |
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Frontiers Media S.A.
2024-03-01
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| Series: | Frontiers in Public Health |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/fpubh.2024.1270906/full |
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| author | Maria Ramos Monserrat Maria Ramos Monserrat Maria Ramos Monserrat Jeronia Ramón Molinas Marta Fuster Truyol Aina Bonet Manresa Trinidad Planas Juan Trinidad Planas Juan Juan José Montaño Moreno Juan José Montaño Moreno María de los Ángeles Pérez Martín Patricia Ruíz Armengol Almudena Personat Labrador Carlota María Lamilla Buades Verónica María Carrión García Miguel Salvá Garví Catalina Nuñez Jiménez Catalina Nuñez Jiménez Elena Cabeza Irigoyen Elena Cabeza Irigoyen |
| author_facet | Maria Ramos Monserrat Maria Ramos Monserrat Maria Ramos Monserrat Jeronia Ramón Molinas Marta Fuster Truyol Aina Bonet Manresa Trinidad Planas Juan Trinidad Planas Juan Juan José Montaño Moreno Juan José Montaño Moreno María de los Ángeles Pérez Martín Patricia Ruíz Armengol Almudena Personat Labrador Carlota María Lamilla Buades Verónica María Carrión García Miguel Salvá Garví Catalina Nuñez Jiménez Catalina Nuñez Jiménez Elena Cabeza Irigoyen Elena Cabeza Irigoyen |
| author_sort | Maria Ramos Monserrat |
| collection | DOAJ |
| description | BackgroundCrises and health policies to tackle them can increase health inequalities. We explored the scope and usefulness of helplines set up during the COVID-19 crisis and characterised the vulnerability of their users. This study explored the geographic and socioeconomic effects of the telephone helplines set up by the Balearic Islands Government and aimed to characterise the vulnerability of their users.MethodsTelephonic survey combined with a geographical analysis of a sample of calls made between 15th of March and 30th of June of 2020 to five helplines: COVID-19 general information; psychological, social (minimum vital income), labour (temporary employment regulation), and housing (rental assistance) helps. The questionnaire included sociodemographic and housing characteristics, type of problem, and if it was solved or not. We used multinomial regression to explore factors associated with having solved the problem. We calculated the standardised rate of calls by municipality using Chi-squared and z-test to test differences.Results1,321 interviews from 2,678 selected (231 excluded, 608 untraceable, and 518 refusals). 63.8% of women, 48.7% were born in another country. They had no internet at home in 3.1%, only on the phone in 17.3%. The 23.5% had no income at home. The Problem was solved in 25.4%, and partly in 30.9%. Factors associated with not solving the problem were not having income at home (p = 0.021), labour (p = 0.008), economic (p = 0.000) or housing (p = 0.000) problems. People from 55 of 67 municipalities did at least one call. The highest rates of calls were from coastal tourist municipalities.ConclusionHelplines reached most of the territory of the Balearic Islands and were used mainly in tourist municipalities. It probably has not been helpful for families with more significant deprivation. Digital inequalities have emerged. |
| first_indexed | 2024-04-25T00:15:11Z |
| format | Article |
| id | doaj.art-24691b53c8714c21827bc081f247b9cd |
| institution | Directory Open Access Journal |
| issn | 2296-2565 |
| language | English |
| last_indexed | 2024-04-25T00:15:11Z |
| publishDate | 2024-03-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Public Health |
| spelling | doaj.art-24691b53c8714c21827bc081f247b9cd2024-03-13T04:50:18ZengFrontiers Media S.A.Frontiers in Public Health2296-25652024-03-011210.3389/fpubh.2024.12709061270906Assessing the social impacts of the COVID-19 crisis using phone helplines. The case of the Balearic Islands, SpainMaria Ramos Monserrat0Maria Ramos Monserrat1Maria Ramos Monserrat2Jeronia Ramón Molinas3Marta Fuster Truyol4Aina Bonet Manresa5Trinidad Planas Juan6Trinidad Planas Juan7Juan José Montaño Moreno8Juan José Montaño Moreno9María de los Ángeles Pérez Martín10Patricia Ruíz Armengol11Almudena Personat Labrador12Carlota María Lamilla Buades13Verónica María Carrión García14Miguel Salvá Garví15Catalina Nuñez Jiménez16Catalina Nuñez Jiménez17Elena Cabeza Irigoyen18Elena Cabeza Irigoyen19Balearic Islands Public Health Department, Palma, SpainBalearic Islands Health Research Institute (IdISBa), Palma de Mallorca, SpainUniversity of Balearic Islands, Palma de Mallorca, SpainUniversity of Balearic Islands, Palma de Mallorca, SpainBalearic Islands Health Research Institute (IdISBa), Palma de Mallorca, SpainBalearic Islands Health Research Institute (IdISBa), Palma de Mallorca, SpainBalearic Islands Public Health Department, Palma, SpainBalearic Islands Health Research Institute (IdISBa), Palma de Mallorca, SpainBalearic Islands Health Research Institute (IdISBa), Palma de Mallorca, SpainUniversity of Balearic Islands, Palma de Mallorca, SpainBalearic Islands Public Health Department, Palma, SpainBalearic Islands Public Health Department, Palma, SpainBalearic Health Services, Palma, SpainBalearic Islands Public Health Department, Palma, SpainBalearic Islands Public Health Department, Palma, SpainBalearic Islands Public Health Department, Palma, SpainBalearic Islands Public Health Department, Palma, SpainBalearic Islands Health Research Institute (IdISBa), Palma de Mallorca, SpainBalearic Islands Public Health Department, Palma, SpainBalearic Islands Health Research Institute (IdISBa), Palma de Mallorca, SpainBackgroundCrises and health policies to tackle them can increase health inequalities. We explored the scope and usefulness of helplines set up during the COVID-19 crisis and characterised the vulnerability of their users. This study explored the geographic and socioeconomic effects of the telephone helplines set up by the Balearic Islands Government and aimed to characterise the vulnerability of their users.MethodsTelephonic survey combined with a geographical analysis of a sample of calls made between 15th of March and 30th of June of 2020 to five helplines: COVID-19 general information; psychological, social (minimum vital income), labour (temporary employment regulation), and housing (rental assistance) helps. The questionnaire included sociodemographic and housing characteristics, type of problem, and if it was solved or not. We used multinomial regression to explore factors associated with having solved the problem. We calculated the standardised rate of calls by municipality using Chi-squared and z-test to test differences.Results1,321 interviews from 2,678 selected (231 excluded, 608 untraceable, and 518 refusals). 63.8% of women, 48.7% were born in another country. They had no internet at home in 3.1%, only on the phone in 17.3%. The 23.5% had no income at home. The Problem was solved in 25.4%, and partly in 30.9%. Factors associated with not solving the problem were not having income at home (p = 0.021), labour (p = 0.008), economic (p = 0.000) or housing (p = 0.000) problems. People from 55 of 67 municipalities did at least one call. The highest rates of calls were from coastal tourist municipalities.ConclusionHelplines reached most of the territory of the Balearic Islands and were used mainly in tourist municipalities. It probably has not been helpful for families with more significant deprivation. Digital inequalities have emerged.https://www.frontiersin.org/articles/10.3389/fpubh.2024.1270906/fullsocial determinants of healthCOVID-19helplinesinequalitiesterritory |
| spellingShingle | Maria Ramos Monserrat Maria Ramos Monserrat Maria Ramos Monserrat Jeronia Ramón Molinas Marta Fuster Truyol Aina Bonet Manresa Trinidad Planas Juan Trinidad Planas Juan Juan José Montaño Moreno Juan José Montaño Moreno María de los Ángeles Pérez Martín Patricia Ruíz Armengol Almudena Personat Labrador Carlota María Lamilla Buades Verónica María Carrión García Miguel Salvá Garví Catalina Nuñez Jiménez Catalina Nuñez Jiménez Elena Cabeza Irigoyen Elena Cabeza Irigoyen Assessing the social impacts of the COVID-19 crisis using phone helplines. The case of the Balearic Islands, Spain Frontiers in Public Health social determinants of health COVID-19 helplines inequalities territory |
| title | Assessing the social impacts of the COVID-19 crisis using phone helplines. The case of the Balearic Islands, Spain |
| title_full | Assessing the social impacts of the COVID-19 crisis using phone helplines. The case of the Balearic Islands, Spain |
| title_fullStr | Assessing the social impacts of the COVID-19 crisis using phone helplines. The case of the Balearic Islands, Spain |
| title_full_unstemmed | Assessing the social impacts of the COVID-19 crisis using phone helplines. The case of the Balearic Islands, Spain |
| title_short | Assessing the social impacts of the COVID-19 crisis using phone helplines. The case of the Balearic Islands, Spain |
| title_sort | assessing the social impacts of the covid 19 crisis using phone helplines the case of the balearic islands spain |
| topic | social determinants of health COVID-19 helplines inequalities territory |
| url | https://www.frontiersin.org/articles/10.3389/fpubh.2024.1270906/full |
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