Validating student satisfaction related to persistence, academic performance, retention and career advancement within ODL perspectives
<p>Student satisfaction associated with persistence, academic performance, retention, and its relations to career advancement were examined. It was aimed at measuring service quality (Servqual) dimensions as a foundation of satisfaction and how, in what comportments, they were interrelated. Th...
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| Format: | Article |
| Language: | English |
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International Council for Open and Distance Education (ICDE)
2015-10-01
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| Series: | Open Praxis |
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| Online Access: | https://openpraxis.org/articles/344 |
| _version_ | 1811162064027123712 |
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| author | Maximus Gorky Sembiring |
| author_facet | Maximus Gorky Sembiring |
| author_sort | Maximus Gorky Sembiring |
| collection | DOAJ |
| description | <p>Student satisfaction associated with persistence, academic performance, retention, and its relations to career advancement were examined. It was aimed at measuring service quality (Servqual) dimensions as a foundation of satisfaction and how, in what comportments, they were interrelated. The study was conducted under explanatory-design. Data was collected proportionally and purposively followed by congregating them through unified interviews. Population was 1,814 Universitas Terbuka students domiciled overseas; 350 questionnaires were dispersed, 169 completed. Satisfaction was assessed by examining Servqual dimensions. Importance-performance analysis (IPA) and customer-satisfaction index (CSI) were applied to measure satisfaction and the level of its importance. Structural equation model (SEM) was then employed to examine influencing variables. Nine hypotheses developed were all validated by the analysis. Responsiveness, assurance, tangible, reliability, and empathy were in harmony to satisfaction. Career advancement, retention, academic performance, and persistence were influenced by satisfaction. Qualitative inquiry implemented afterwards was basically coherent with the quantitative findings.</p> |
| first_indexed | 2024-04-10T06:24:51Z |
| format | Article |
| id | doaj.art-25335b02c0c94400bd3b6fbc9f87281d |
| institution | Directory Open Access Journal |
| issn | 1369-9997 2304-070X |
| language | English |
| last_indexed | 2024-04-10T06:24:51Z |
| publishDate | 2015-10-01 |
| publisher | International Council for Open and Distance Education (ICDE) |
| record_format | Article |
| series | Open Praxis |
| spelling | doaj.art-25335b02c0c94400bd3b6fbc9f87281d2023-03-01T21:21:14ZengInternational Council for Open and Distance Education (ICDE)Open Praxis1369-99972304-070X2015-10-017432533710.5944/openpraxis.7.4.249303Validating student satisfaction related to persistence, academic performance, retention and career advancement within ODL perspectivesMaximus Gorky Sembiring0Universitas Terbuka<p>Student satisfaction associated with persistence, academic performance, retention, and its relations to career advancement were examined. It was aimed at measuring service quality (Servqual) dimensions as a foundation of satisfaction and how, in what comportments, they were interrelated. The study was conducted under explanatory-design. Data was collected proportionally and purposively followed by congregating them through unified interviews. Population was 1,814 Universitas Terbuka students domiciled overseas; 350 questionnaires were dispersed, 169 completed. Satisfaction was assessed by examining Servqual dimensions. Importance-performance analysis (IPA) and customer-satisfaction index (CSI) were applied to measure satisfaction and the level of its importance. Structural equation model (SEM) was then employed to examine influencing variables. Nine hypotheses developed were all validated by the analysis. Responsiveness, assurance, tangible, reliability, and empathy were in harmony to satisfaction. Career advancement, retention, academic performance, and persistence were influenced by satisfaction. Qualitative inquiry implemented afterwards was basically coherent with the quantitative findings.</p>https://openpraxis.org/articles/344servqualsatisfactionretentionexplanatory-designipa-csisem |
| spellingShingle | Maximus Gorky Sembiring Validating student satisfaction related to persistence, academic performance, retention and career advancement within ODL perspectives Open Praxis servqual satisfaction retention explanatory-design ipa-csi sem |
| title | Validating student satisfaction related to persistence, academic performance, retention and career advancement within ODL perspectives |
| title_full | Validating student satisfaction related to persistence, academic performance, retention and career advancement within ODL perspectives |
| title_fullStr | Validating student satisfaction related to persistence, academic performance, retention and career advancement within ODL perspectives |
| title_full_unstemmed | Validating student satisfaction related to persistence, academic performance, retention and career advancement within ODL perspectives |
| title_short | Validating student satisfaction related to persistence, academic performance, retention and career advancement within ODL perspectives |
| title_sort | validating student satisfaction related to persistence academic performance retention and career advancement within odl perspectives |
| topic | servqual satisfaction retention explanatory-design ipa-csi sem |
| url | https://openpraxis.org/articles/344 |
| work_keys_str_mv | AT maximusgorkysembiring validatingstudentsatisfactionrelatedtopersistenceacademicperformanceretentionandcareeradvancementwithinodlperspectives |