QUALITY PERCEPTION OF ISLAMIC HIGHER EDUCATION INSTITUTION SERVICES: Experience of International Students
This study aims to formulate a special dimension of service quality in Islamic higher education institutions in shaping Islamic culture according to the perceptions of international Muslim students. Using a quantitative approach with exploratory factor analysis, it involved 100 international Muslim...
| Main Authors: | , |
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| Format: | Article |
| Language: | Arabic |
| Published: |
UIN Press
2020-06-01
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| Series: | Ulul Albab |
| Subjects: | |
| Online Access: | http://ejournal.uin-malang.ac.id/index.php/ululalbab/article/view/9942 |
| _version_ | 1818454723308552192 |
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| author | Abd. Haris Nur Asnawi |
| author_facet | Abd. Haris Nur Asnawi |
| author_sort | Abd. Haris |
| collection | DOAJ |
| description | This study aims to formulate a special dimension of service quality in Islamic higher education institutions in shaping Islamic culture according to the perceptions of international Muslim students. Using a quantitative approach with exploratory factor analysis, it involved 100 international Muslim students taken from multi-stage proportionated stratified random sampling (probability sampling). The results showed that based on the experience of international Muslim students, the service quality of Islamic higher education institutions included the dimensions of teaching staff competencies, administrative staff competencies, Islamic environment, physical facilities and information technology-based services, all of which can work together in shaping Islamic culture. To support the vision of the internationalization of Islamic higher education institutions, managers must pay attention to these dimensions as a representation of the quality of service felt by international Muslim students to meet their expectations during their studies at Islamic higher education institutions in Indonesia. |
| first_indexed | 2024-12-14T21:59:25Z |
| format | Article |
| id | doaj.art-2597180098ba455eb71cfd75597fd31d |
| institution | Directory Open Access Journal |
| issn | 1858-4349 2442-5249 |
| language | Arabic |
| last_indexed | 2024-12-14T21:59:25Z |
| publishDate | 2020-06-01 |
| publisher | UIN Press |
| record_format | Article |
| series | Ulul Albab |
| spelling | doaj.art-2597180098ba455eb71cfd75597fd31d2022-12-21T22:46:02ZaraUIN PressUlul Albab1858-43492442-52492020-06-01211188212https://doi.org/10.18860/ua.v21i1.9942QUALITY PERCEPTION OF ISLAMIC HIGHER EDUCATION INSTITUTION SERVICES: Experience of International StudentsAbd. Haris0Nur Asnawi1Universitas Islam Negeri Maulana Malik Ibrahim MalangUniversitas Islam Negeri Maulana Malik Ibrahim MalangThis study aims to formulate a special dimension of service quality in Islamic higher education institutions in shaping Islamic culture according to the perceptions of international Muslim students. Using a quantitative approach with exploratory factor analysis, it involved 100 international Muslim students taken from multi-stage proportionated stratified random sampling (probability sampling). The results showed that based on the experience of international Muslim students, the service quality of Islamic higher education institutions included the dimensions of teaching staff competencies, administrative staff competencies, Islamic environment, physical facilities and information technology-based services, all of which can work together in shaping Islamic culture. To support the vision of the internationalization of Islamic higher education institutions, managers must pay attention to these dimensions as a representation of the quality of service felt by international Muslim students to meet their expectations during their studies at Islamic higher education institutions in Indonesia.http://ejournal.uin-malang.ac.id/index.php/ululalbab/article/view/9942service qualityquality management systemsinternational studentsinterculturality |
| spellingShingle | Abd. Haris Nur Asnawi QUALITY PERCEPTION OF ISLAMIC HIGHER EDUCATION INSTITUTION SERVICES: Experience of International Students Ulul Albab service quality quality management systems international students interculturality |
| title | QUALITY PERCEPTION OF ISLAMIC HIGHER EDUCATION INSTITUTION SERVICES: Experience of International Students |
| title_full | QUALITY PERCEPTION OF ISLAMIC HIGHER EDUCATION INSTITUTION SERVICES: Experience of International Students |
| title_fullStr | QUALITY PERCEPTION OF ISLAMIC HIGHER EDUCATION INSTITUTION SERVICES: Experience of International Students |
| title_full_unstemmed | QUALITY PERCEPTION OF ISLAMIC HIGHER EDUCATION INSTITUTION SERVICES: Experience of International Students |
| title_short | QUALITY PERCEPTION OF ISLAMIC HIGHER EDUCATION INSTITUTION SERVICES: Experience of International Students |
| title_sort | quality perception of islamic higher education institution services experience of international students |
| topic | service quality quality management systems international students interculturality |
| url | http://ejournal.uin-malang.ac.id/index.php/ululalbab/article/view/9942 |
| work_keys_str_mv | AT abdharis qualityperceptionofislamichighereducationinstitutionservicesexperienceofinternationalstudents AT nurasnawi qualityperceptionofislamichighereducationinstitutionservicesexperienceofinternationalstudents |